{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Cheyenne Middleton",
    "label": "Shift Manager & Customer Experience Lead",
    "email": "middleton.e.cheyenne@gmail.com",
    "summary": "Experienced Shift Manager and Customer Experience Lead with a proven track record in team leadership and high-volume customer service. Successfully developed training programs that enhanced team performance and resolved complex customer escalations with professionalism. Committed to optimizing operational efficiency and elevating customer satisfaction, bringing a consultative approach to service delivery. Known for executing secure operational protocols and maintaining financial integrity while fostering a positive team environment.",
    "location": "Jacksonville, AR"
  },
  "work": [
    {
      "company": "Threefold Noodles and Dumplings Co.",
      "position": "Store Manager",
      "location": "Little Rock, AR",
      "startDate": "2023-06",
      "endDate": "2026-08-01",
      "highlights": [
        "Engineered comprehensive training programs for new personnel, boosting team performance and ensuring adherence to operational protocols",
        "Spearheaded daily shift workflows and strategically delegated tasks to optimize operational efficiency",
        "Acted as the primary point of contact for customer service, skillfully resolving complex escalations with professional diplomacy",
        "Executed daily opening and closing procedures while meticulously managing physical and digital inventory records"
      ]
    },
    {
      "company": "Francesca's Boutique",
      "position": "Keyholder",
      "location": "Little Rock, AR",
      "startDate": "2018-08",
      "endDate": "2020-04",
      "highlights": [
        "Entrusted with full keyholder store accountability, executing secure opening and closing procedures and managing security alarms",
        "Welcomed clients, provided high-touch boutique customer service, and resolved inquiries with a consultative approach",
        "Handled daily cash drops, processed POS transactions, balanced register drawers, and maintained accurate financial logs",
        "Streamlined inventory management by receiving shipments, updating stock levels, and organizing back-room filing and storage",
        "Inventory Logistics: Streamlined inventory management by receiving shipments, updating stock levels in the digital database, and organizing the back-room filing and storage systems"
      ]
    },
    {
      "company": "LOFT Outlet",
      "position": "Sales Lead",
      "location": "Little Rock, AR",
      "startDate": "2016-06",
      "endDate": "2018-07",
      "highlights": [
        "Maintained perfect record for timely facility openings and secure closing checklist executions",
        "Conducted accurate POS transactions, executed mid-day register audits, balanced daily cash drops, and processed corporate financial records",
        "Assisted store management in supervising task delegation, coaching sales associates, and onboarding seasonal personnel",
        "Punctuality & Reliability: Maintained a perfect record for timely facility openings and secure closing checklist executions, ensuring immediate operational readiness each morning."
      ]
    }
  ],
  "education": [
    {
      "institution": "Woodland Hills Christian Academy",
      "degree": "High School Diploma",
      "endDate": "2015"
    }
  ],
  "skills": [
    "Staff Training",
    "Standard Operating Procedures (SOPs)",
    "Time Management",
    "High-Volume Customer Service",
    "Executive Multitasking",
    "Team Leadership",
    "Conflict Resolution",
    "Visual Merchandising",
    "Employee Engagement",
    "Data Analysis",
    "Effective Communication",
    "Problem Solving",
    "Customer Relationship Management",
    "Performance Metrics"
  ],
  "referencesMode": "on-request",
  "availability": {
    "status": "actively-looking",
    "locations": [
      "Jacksonville",
      "AR"
    ],
    "workType": [
      "remote",
      "onsite"
    ],
    "employmentType": [
      "part-time",
      "contract"
    ],
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Store Manager",
      "Threefold Noodles and Dumplings Co.",
      "Keyholder",
      "Francesca's Boutique",
      "Sales Lead",
      "LOFT Outlet",
      "Staff Training",
      "Standard Operating Procedures (SOPs)",
      "Time Management",
      "High-Volume Customer Service",
      "Executive Multitasking",
      "Team Leadership",
      "Conflict Resolution",
      "Visual Merchandising",
      "Employee Engagement",
      "Data Analysis",
      "Effective Communication",
      "Problem Solving",
      "Customer Relationship Management",
      "Performance Metrics",
      "Shift Manager & Customer Experience Lead"
    ],
    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Diploma"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/cheyenne-middleton/cv.json",
    "lastModified": "2026-10-06T18:43:20.425Z",
    "generator": "FreeCV.org"
  }
}