Cheyenne Middleton

Shift Manager & Customer Experience Lead

Experienced Shift Manager and Customer Experience Lead with a proven track record in team leadership and high-volume customer service. Successfully developed training programs that enhanced team performance and resolved complex customer escalations with professionalism. Committed to optimizing operational efficiency and elevating customer satisfaction, bringing a consultative approach to service delivery. Known for executing secure operational protocols and maintaining financial integrity while fostering a positive team environment.

[email protected] Jacksonville, AR
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Skills
Work Experience
Store Manager
Threefold Noodles and Dumplings Co.Little Rock, AR
Jun 2023 — Aug 2026
  • Engineered comprehensive training programs for new personnel, boosting team performance and ensuring adherence to operational protocols
  • Spearheaded daily shift workflows and strategically delegated tasks to optimize operational efficiency
  • Acted as the primary point of contact for customer service, skillfully resolving complex escalations with professional diplomacy
  • Executed daily opening and closing procedures while meticulously managing physical and digital inventory records
Keyholder
Francesca's BoutiqueLittle Rock, AR
Aug 2018 — Apr 2020
  • Entrusted with full keyholder store accountability, executing secure opening and closing procedures and managing security alarms
  • Welcomed clients, provided high-touch boutique customer service, and resolved inquiries with a consultative approach
  • Handled daily cash drops, processed POS transactions, balanced register drawers, and maintained accurate financial logs
  • Streamlined inventory management by receiving shipments, updating stock levels, and organizing back-room filing and storage
  • Inventory Logistics: Streamlined inventory management by receiving shipments, updating stock levels in the digital database, and organizing the back-room filing and storage systems
Sales Lead
LOFT OutletLittle Rock, AR
Jun 2016 — Jul 2018
  • Maintained perfect record for timely facility openings and secure closing checklist executions
  • Conducted accurate POS transactions, executed mid-day register audits, balanced daily cash drops, and processed corporate financial records
  • Assisted store management in supervising task delegation, coaching sales associates, and onboarding seasonal personnel
  • Punctuality & Reliability: Maintained a perfect record for timely facility openings and secure closing checklist executions, ensuring immediate operational readiness each morning.
Skills
Staff TrainingStandard Operating Procedures (SOPs)Time ManagementHigh-Volume Customer ServiceExecutive MultitaskingTeam LeadershipConflict ResolutionVisual MerchandisingEmployee EngagementData AnalysisEffective CommunicationProblem SolvingCustomer Relationship ManagementPerformance Metrics
Education
High School Diploma
Woodland Hills Christian Academy
References available upon request.
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