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  "basics": {
    "name": "Charlie Hawley",
    "label": "Fashion Marketing and Promotion Student",
    "summary": "I am a motivated, hard-working professional with a strong record of delivering high-quality work, I approach every task with diligence, accuracy, and enthusiasm, and I bring a versatile and adaptable mindset to fast-changing environments. Known for being results-driven and proactive, I work efficiently both independently and as a collaborative member of a team.",
    "location": "London, UK",
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        "url": "https://linkedin.com/in/charlie-lewis-hawley"
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  "work": [
    {
      "company": "The Cheltenham Trust",
      "position": "Food & Beverage Supervisor",
      "location": "Cheltenham, Gloucestershire",
      "startDate": "2025-08",
      "current": true,
      "highlights": [
        "Promoted to Food & Beverage Supervisor in recognition of strong performance, leadership and customer service",
        "Supervise food and beverage operations across concerts, festivals, weddings and large-scale functions with up to 1,000 guests",
        "Lead bar and service teams during high-volume events, coordinating staff and maintaining efficient customer service",
        "Train and mentor new and existing colleagues across bar, barista and customer service operations",
        "Oversee wedding and banqueting service alongside catering and front-of-house teams",
        "Manage customer complaints, refunds and incidents professionally, including situations requiring security support",
        "Take responsibility for venue operations, problem-solving and decision-making when working independently",
        "Complete operational duties including till reconciliation, stock management, keg changes and gas cylinder changes"
      ]
    },
    {
      "company": "The Cheltenham Trust",
      "position": "Food & Beverage Assistant",
      "location": "Cheltenham, Gloucestershire",
      "startDate": "2024-06",
      "current": true,
      "highlights": [
        "Deliver food and beverage service across concerts, weddings, conferences, festivals and community events",
        "Provide professional customer service in fast-paced environments, including events with more than 1,000 attendees",
        "Trained and experienced across bar, barista and food-service operations",
        "Regularly work at major events including Cheltenham Literature Festival, Science Festival and Music Festival",
        "Support wedding and banqueting service, coordinating with catering and front-of-house teams",
        "Process customer payments accurately using point-of-sale systems",
        "Respond to customer queries and concerns professionally while maintaining high service standards"
      ]
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    {
      "company": "The Exmouth Arms",
      "position": "Food Server",
      "location": "Cheltenham, Gloucestershire",
      "startDate": "2024-08",
      "endDate": "2025-05",
      "highlights": [
        "Provided friendly and efficient front-of-house service within a busy hospitality environment",
        "Welcomed and seated guests, took food and beverage orders, and delivered attentive table service",
        "Managed multiple tables simultaneously while maintaining high standards during busy service periods",
        "Processed customer payments accurately using point-of-sale systems",
        "Communicated effectively with kitchen and bar teams to ensure orders were accurate and delivered promptly",
        "Responded professionally to customer queries and complaints, resolving issues where possible to maintain customer satisfaction"
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    }
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  "education": [
    {
      "institution": "University of Westminster",
      "degree": "Bachelor of Arts",
      "field": "Fashion Marketing and Promotion",
      "startDate": "2026",
      "current": true
    },
    {
      "institution": "Gloucestershire College",
      "degree": "Extended Diploma",
      "field": "Health and Social Care",
      "startDate": "2024",
      "endDate": "2026",
      "highlights": [
        "Grade: MMM",
        "English Language Resit Grade: 6"
      ]
    },
    {
      "institution": "Gloucestershire College",
      "degree": "National Certificate",
      "field": "Health and Social Care",
      "startDate": "2023",
      "endDate": "2024",
      "highlights": [
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    {
      "institution": "Cheltenham Bournside and Sixth Form Centre",
      "degree": "GCSEs",
      "startDate": "2018",
      "endDate": "2023",
      "highlights": [
        "Religious Studies: 4",
        "Health and Social Care: 4",
        "English Language: 3",
        "English Literature: 3",
        "Food Technology: 3",
        "Science: 22",
        "Maths: 2"
      ]
    }
  ],
  "volunteer": [
    {
      "organization": "The Order of St Johns Care Trust",
      "position": "Activity Coordinator",
      "startDate": "2025-02",
      "endDate": "2026-06"
    }
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    "yearsOfExperience": 2,
    "seniority": "junior",
    "highestEducation": "Bachelor's"
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