{ "$schema": "https://cvjson.com/schema/v1.json", "basics": { "name": "Charles Tshegofatso Diale", "label": "Junior Data Analyst", "summary": "Experienced Junior Data Analyst with proven expertise in designing and deploying Power BI dashboards and optimizing SQL data models. Demonstrated success in automating reporting processes and ensuring data integrity across large datasets, facilitating compliance with governance standards. Committed to driving data-informed decision-making and enhancing operational efficiency for organizations. Known for strong analytical skills and effective stakeholder communication.", "location": "Pretoria, Gauteng, South Africa", "profiles": [ { "network": "LinkedIn", "username": "charles-diale-a0b05137", "url": "https://linkedin.com/in/charles-diale-a0b05137" } ] }, "work": [ { "company": "Raltech Solution", "position": "Junior Data Analyst", "startDate": "2025-06", "endDate": "2026-06", "highlights": [ "Designed and deployed Power BI dashboards supporting Sales, Operations and Executive Management", "Built optimized SQL, Power Query and DAX data models using Star Schema principles", "Automated reporting processes using Microsoft 365 and Dynamics 365", "Delivered forecasting, trend analysis and SLA performance reporting", "Facilitated stakeholder meetings to translate business requirements into data-driven reporting solutions", "Produced documentation, data dictionaries and reporting standards to improve solution adoption" ] }, { "company": "Raltech Solution", "position": "Technical Support Specialist", "startDate": "2025-01", "endDate": "2025-06", "highlights": [ "Supported more than 300 Microsoft 365 users across multiple business functions", "Administered Microsoft Entra ID and Exchange Online environments", "Implemented Dynamics 365 CRM migration consolidating over 2,500 customer records", "Integrated Microsoft Teams Calling solution improving customer engagement", "Reduced issue resolution time through process improvements", "Managed over 200 monthly support tickets while maintaining SLA compliance" ] }, { "company": "Netcampus Group", "position": "Business Analyst", "startDate": "2024-02", "endDate": "2025-02", "highlights": [ "Authored Business Requirements Documents (BRDs) and maintained project repositories to ensure strict requirements traceability", "Formally validated 500+ records within a 5,000-record government dataset, ensuring 100% compliance with data governance standards", "Managed stakeholder reporting and communication channels to seamlessly bridge technical teams and corporate business units", "Analysed \"As-Is\" workflows and documented \"To-Be\" process improvement initiatives to optimize operational efficiency" ] }, { "company": "Vistec International Security Technologies", "position": "Operations Manager", "startDate": "2022-02", "endDate": "2022-10", "highlights": [ "Engineered end-to-end security infrastructure, integrating IP-based CCTV, biometrics, and alarms for seamless IT environment synergy", "Spearheaded full project lifecycles from site surveys to final commissioning, consistently delivering installations on schedule and within budget", "Enhanced system performance through advanced root-cause analysis, significantly boosting uptime for high-security client sites", "Acted as primary technical liaison, transforming complex stakeholder requirements into scalable, cost-effective security solutions", "Implemented rigorous quality control and regulatory compliance while managing vendor relationships and overseeing on-site installation teams" ] }, { "company": "St. Catherine Primary School", "position": "Administrative Assistant", "startDate": "2010-07", "endDate": "2021-06", "highlights": [ "Spearheaded administrative operations for 1,300+ student records, ensuring unwavering data integrity and confidentiality, resulting in zero data breaches over 11 years", "Directed core financial functions, including procurement and budget tracking, ensuring fiscal compliance and precision while managing annual budgets exceeding R5M", "Engineered optimized office workflows, streamlining correspondence and filing systems to enhance operational efficiency by 30%", "Delivered technical support and training for staff on Microsoft 365, elevating team proficiency and software utilization by 50%", "Acted as the primary liaison for over 200 parents, suppliers, and stakeholders, consistently upholding exceptional standards of professional communication and service" ] } ], "education": [ { "institution": "University of South Africa", "degree": "Bachelor of Science", "field": "Computing" }, { "institution": "Orbit FET College", "degree": "N4 Financial Management", "endDate": "2011" }, { "institution": "Saint Teresa High School", "degree": "National Senior Certificate", "endDate": "2006" } ], "skills": [ "Power BI", "SQL", "Power Query", "DAX", "Dynamics 365", "Business Analysis", "Data Visualization", "Stakeholder Management", "Data Cleaning", "Technical Support", "Python", "Microsoft 365 Admin", "Microsoft Word", "Microsoft Excel", "Microsoft Power Point", "Microsoft Power BI", "Microsoft Teams", "Microsoft SQL", "Microsoft Dynamic 365", "Critical Thinking", "Communication Skills", "Problem Solving" ], "languages": [ { "language": "English", "fluency": "Fluent" } ], "certificates": [ { "name": "Information Technology Short Learning Programme", "issuer": "Boston City Campus and Business College" }, { "name": "Entry Certificate in Business Analysis (ECBA)", "issuer": "International Institute of Business Analysis (IIBA)" }, { "name": "Microsoft Certified Technology Specialist", "issuer": "Microsoft" }, { "name": "AI Starter Kit", "issuer": "ALX Africa" }, { "name": "Microsoft AI Fluency", "issuer": "Netcampus Group" }, { "name": "GenAI for Software Engineers", "issuer": "WeThinkCode_" }, { "name": "Full Stack Development", "issuer": "FNB App Academy" }, { "name": "Esports Management and Game Development", "issuer": "HP" } ], "references": [ { "name": "Mandla Matlou", "title": "Director", "company": "Raltech Solutions", "relationship": "Former Director", "email": "mandla@raltechsolutions.com", "phone": "076 879 0948" }, { "name": "Fahaad Noormahomed", "title": "Operations Manager", "company": "Vistec International Security Technologies", "relationship": "Former Director", "email": "fahaad@vistecint.com", "phone": "083 443 8178" }, { "name": "Dr M.J Mokoena", "title": "Supervisor", "company": "St. Catherine Primary School", "relationship": "Former Supervisor", "email": "mokoenamatome3@gmail.com", "phone": "064 516 5310" } ], "referencesMode": "show", "availability": { "status": "open", "sponsorship": false }, "ats": { "keywords": [ "Junior Data Analyst", "Raltech Solution", "Technical Support Specialist", "Business Analyst", "Netcampus Group", "Operations Manager", "Vistec International Security Technologies", "Administrative Assistant", "St. Catherine Primary School", "Computing", "Power BI", "SQL", "Power Query", "DAX", "Dynamics 365", "Business Analysis", "Data Visualization", "Stakeholder Management", "Data Cleaning", "Technical Support", "Python", "Microsoft 365 Admin", "Microsoft Word", "Microsoft Excel", "Microsoft Power Point", "Microsoft Power BI", "Microsoft Teams", "Microsoft SQL", "Microsoft Dynamic 365", "Critical Thinking", "Communication Skills", "Problem Solving", "English", "Information Technology Short Learning Programme", "Entry Certificate in Business Analysis (ECBA)", "Microsoft Certified Technology Specialist", "AI Starter Kit", "Microsoft AI Fluency", "GenAI for Software Engineers", "Full Stack Development", "Esports Management and Game Development" ], "yearsOfExperience": 0, "seniority": "lead", "highestEducation": "Bachelor's" }, "verification": { "email": true, "platform": "freecv.org" }, "i18n": { "primary": "en" }, "meta": { "version": "1.2.2", "canonical": "https://livelink.cv/charlestshegofatso-diale/cv.json", "lastModified": "2026-08-16T09:07:55.500Z", "generator": "FreeCV.org" } }