Charles Tshegofatso Diale

Final-year Computing Student | Technology & Business Analyst | Microsoft Technologies | Data & AI | Business Analysis

Final-year BSc Computing student with practical experience spanning technology, data analytics, business analysis and technical support. Experienced in Microsoft 365, Dynamics 365, Entra ID, Power BI, SQL and business requirements analysis, with a proven ability to translate business needs into practical technology solutions. Strong communicator with experience supporting users, engaging stakeholders, analysing data and improving business processes. Passionate about using technology, data and AI to solve business problems and create measurable value.

Pretoria, Gauteng, South Africa
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Work Experience
Junior Data Analyst
Raltech Solution
Jun 2025 — Jun 2026
  • Developed Power BI dashboards for Sales, Operations, and Executive Management, improving reporting speed by 30%.
  • Optimised SQL, Power Query and DAX data models using Star Schema principles, reducing data processing times by 20%.
  • Conducted forecasting and trend analyses that uncovered key sales opportunities, resulting in a 10% increase in monthly sales.
  • Automated reporting processes using Microsoft 365 and Dynamics 365, saving approximately 15 hours per week.
  • Led stakeholder meetings and requirements discussions to translate business needs into reporting and technology solutions.
  • Created documentation and data dictionaries that improved adoption of reporting tools by 15%.
  • Conducted data analysis and gap analysis to identify opportunities for business process improvement and provide actionable recommendations.
Technical Support Specialist
Raltech Solution
Jan 2025 — Jun 2025
  • Supported 300+ Microsoft 365 users across multiple business functions.
  • Administered Microsoft Entra ID and Exchange Online environments
  • Supported the migration and consolidation of 2,500+ customer records within Dynamics 365 CRM.
  • Supported implementation of Microsoft Teams Calling to improve customer engagement.
  • Managed 200+ monthly technical support tickets while maintaining SLA compliance.
  • Acted as a technical liaison between users and technical teams to understand requirements and resolve technology-related issues.
Business Analyst - Intern
Netcampus Group
Feb 2024 — Feb 2025
  • Developed Business Requirements Documents (BRDs) to establish clear requirements and maintain traceability.
  • Led requirements elicitation sessions to understand stakeholder expectations and business needs.
  • Facilitated communication between stakeholders and technical teams to align project objectives.
  • Conducted gap analysis to identify opportunities for business process improvement and developed actionable recommendations.
  • Validated 500+ records from a government dataset in accordance with data governance requirements.
  • Performed data analysis to support business decision-making and organisational objectives.
Operations Manager
Vistec International Security Technologies
Feb 2022 — Oct 2022
  • Engineered end-to-end security infrastructure, integrating IP-based CCTV, biometrics, and alarms for seamless IT environment synergy
  • Spearheaded full project lifecycles from site surveys to final commissioning, consistently delivering installations on schedule and within budget
  • Enhanced system performance through advanced root-cause analysis, significantly boosting uptime for high-security client sites
  • Acted as primary technical liaison, transforming complex stakeholder requirements into scalable, cost-effective security solutions
  • Implemented rigorous quality control and regulatory compliance while managing vendor relationships and overseeing on-site installation teams
Administrative Assistant
St. Catherine Primary School
Jul 2010 — Jun 2021
  • Spearheaded administrative operations for 1,300+ student records, ensuring unwavering data integrity and confidentiality, resulting in zero data breaches over 11 years
  • Directed core financial functions, including procurement and budget tracking, ensuring fiscal compliance and precision while managing annual budgets exceeding R3M
  • Engineered optimized office workflows, streamlining correspondence and filing systems to enhance operational efficiency by 30%
  • Delivered technical support and training for staff on Microsoft 365, elevating team proficiency and software utilization by 50%
  • Acted as the primary liaison for over 1000 parents, suppliers, and stakeholders, consistently upholding exceptional standards of professional communication and service
Skills
Microsoft 365Microsoft Entra IDExchange OnlineDynamics 365Microsoft TeamsPower BIPower QueryExcelDAXSQLData VisualizationData AnalysisBusiness AnalysisRequirements ElicitationStakeholder ManagementGap AnalysisProcess ImprovementData GovernancePythonC++C#HTML/CSS/JavaScript
Education
Bachelor of Science, Computing
University of South Africa
N4 Financial Management
Orbit FET College
National Senior Certificate
Saint Teresa High School
Certifications
Entry Certificate in Business Analysis (ECBA)
International Institute of Business Analysis (IIBA)
Information Technology Short Learning Programme
Boston City Campus and Business College
Microsoft Certified Technology Specialist
Microsoft
AI Starter Kit
ALX Africa
Microsoft AI Fluency
Netcampus Group
GenAI for Software Engineers
WeThinkCode_
Full Stack Development
FNB App Academy
Esports Management and Game Development
HP
References
Mandla Matlou
Director · Raltech Solutions
Former Director
[email protected] · 076 879 0948
Fahaad Noormahomed
Operations Manager · Vistec International Security Technologies
Former Director
[email protected] · 083 443 8178
Dr M.J Mokoena
Supervisor · St. Catherine Primary School
Former Supervisor
[email protected] · 064 516 5310
Languages
English
Fluent
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