{ "$schema": "https://cvjson.com/schema/v1.json", "basics": { "name": "CHANTELL LITTLER", "label": "Commercial Banking Executive | Growth & Transformation Strategist", "summary": "Accomplished Banking Executive with more than 20 years of progressive leadership experience across Commercial and Business Banking. Proven track record of delivering sustainable growth, transforming business performance, strengthening governance frameworks, portfolio expansion, digital transformation, product innovation, risk optimization and talent development within highly regulated financial services environments.\nDemonstrated success in driving revenue growth, client acquisition, portfolio expansion, risk optimization, and digital transformation while building high-performing teams and fostering a culture of accountability, innovation, and customer excellence.\nRecognized as a respected business leader with strong commercial acumen, stakeholder management capabilities, and extensive experience engaging with executive leadership teams, regulators, shareholders, and key corporate clients.\n", "location": "Ezulwini, Eswatini" }, "work": [ { "company": "First National Bank Eswatini", "position": "Executive Head: Commercial Banking", "startDate": "2023-01", "current": true, "highlights": [ "Provide strategic leadership for the Commercial Banking franchise with responsibility for business growth, profitability, customer experience, risk management and governance", "Lead the strategic direction and execution of the Commercial Banking business", "Drive growth in assets, liabilities, revenue and customer acquisition", "Ensure effective governance, compliance and risk management across the portfolio", "Develop and implement innovative banking solutions that support client growth", "Lead and develop Relationship Managers, Analysts and Commercial Banking teams", "Build strategic partnerships across industry, government and SME development sectors", "Established the largest Commercial Banking segment in Eswatini by Profit Before Tax, Deposits and Non-Interest Revenue", "Doubled the balance sheet in the past 4 years", "Expanded digital banking adoption from 50% to 90% in 12 months, significantly improving customer engagement and self-service capability", "Successfully launched SME Scored Lending", "Introduced Scored WesBank financing solutions", "Built the largest agricultural financing portfolio in the country", "Strengthened partnerships with government agencies, industry associations and entrepreneurship support organizations to enhance SME development" ] }, { "company": "First National Bank Eswatini", "position": "Head: Growth & Mid-Touch Banking", "startDate": "2019-11", "endDate": "2022-12", "highlights": [ "Led Commercial Banking sales, growth and retention strategies focused on SME and Mid-Market clients", "Drove customer acquisition, retention and portfolio growth", "Managed profitability, pricing, risk and operational effectiveness", "Led transformation and digital migration initiatives", "Developed growth strategies aligned to shareholder value creation", "Led the team that won the Business Banking Ready Set Grow Campaign in 2021", "Played a significant role in driving digital adoption growth across the SME client base from 50% to 90%", "Supported the development and launch of innovative data-driven lending propositions that improved access to finance for SMEs" ] }, { "company": "Standard Bank Eswatini", "position": "Head: Enterprise Banking", "startDate": "2018-06", "endDate": "2019-10", "highlights": [ "Provided strategic leadership of the Enterprise Banking business focused on client growth, value proposition development and sustainable profitability", "Drove sustainable growth across SME and Enterprise Banking portfolios", "Led initiatives to improve customer segmentation and portfolio optimization", "Facilitated SME development programmes and strengthened access-to-finance partnerships", "Collaborated with cross-functional teams to develop integrated value propositions for business clients" ] }, { "company": "Standard Bank Eswatini", "position": "Relationship Manager: Business Banking", "startDate": "2012-02", "endDate": "2018-05", "highlights": [ "Managed and grew a portfolio of SME and Business Banking clients", "Structured lending solutions and managed credit facilities", "Delivered business acquisition, portfolio growth and customer retention targets", "Developed strong client relationships across multiple sectors" ] }, { "company": "i-Care Africa (The Clinic Group)", "position": "Operations Manager", "startDate": "2008-01", "endDate": "2012-01", "highlights": [ "Managed operational performance, service delivery and customer satisfaction", "Led operational improvement initiatives and team development programmes", "Ensured efficient and effective business operations" ] }, { "company": "First National Bank Eswatini", "position": "Relationship Analyst", "startDate": "2005-05", "endDate": "2007-12", "highlights": [ "Conducted financial analysis and credit assessments", "Supported portfolio management and relationship banking activities", "Assisted in structuring client solutions and managing credit risk" ] }, { "company": "First National Bank South Africa", "position": "Corporate Ledgers Clerk", "startDate": "2003-02", "endDate": "2005-04", "highlights": [ "Managed ledger reconciliation and financial administration activities", "Supported operational controls and banking processes" ] } ], "education": [ { "institution": "Midrand Graduate Institute", "degree": "Bachelor of Business Administration" }, { "institution": "Institute of Bankers", "degree": "Certificate in Banking" }, { "institution": "St Michael's High School", "degree": "Senior Certificate (GCE O'Level)" } ], "skills": [ "Strategic Leadership", "Commercial Banking Strategy", "Business Growth & Expansion", "Portfolio Management", "Market Development", "Organizational Transformation", "Change Leadership", "Banking & Financial Services", "Commercial Banking", "Enterprise Banking", "SME Banking", "Relationship Management", "Credit & Lending", "Financial Solutions Structuring", "Governance & Risk", "Credit Risk Management", "Regulatory Compliance", "Corporate Governance", "Portfolio Risk Oversight", "Business Continuity", "Operational Excellence", "People Leadership", "Executive Leadership", "Talent Development", "Succession Planning", "Performance Management", "Stakeholder Engagement", "Coaching & Mentorship" ], "referencesMode": "on-request", "x-customSections": [ { "name": "Executive Development", "items": [ { "name": "Leadership Development Programme", "summary": "Gordon Institute of Business Science (GIBS)" }, { "name": "Investment in Excellence", "summary": "Pacific Institute" }, { "name": "Advanced Credit Training" }, { "name": "Credit Collateral Training" }, { "name": "Core Credit Training" }, { "name": "Excellence in Business Banking" }, { "name": "Accredited Portfolio Management" } ] }, { "name": "Industry Leadership & Impact", "items": [ { "name": "Champion for SME growth, entrepreneurship and financial inclusion in Eswatini." }, { "name": "Active contributor to strategic partnerships with EYA, SEDCO, YERF and RSTP supporting business development and access to finance" }, { "name": "Advocate for digital transformation and innovative financial solutions." }, { "name": "Experienced speaker and thought leader on commercial banking, entrepreneurship and economic growth." }, { "name": "Committed to building future banking leaders through mentoring, coaching and succession planning." } ] } ], "availability": { "status": "open" }, "ats": { "keywords": [ "Executive Head: Commercial Banking", "First National Bank Eswatini", "Head: Growth & Mid-Touch Banking", "Head: Enterprise Banking", "Standard Bank Eswatini", "Relationship Manager: Business Banking", "Operations Manager", "i-Care Africa (The Clinic Group)", "Relationship Analyst", "Corporate Ledgers Clerk", "First National Bank South Africa", "Strategic Leadership", "Commercial Banking Strategy", "Business Growth & Expansion", "Portfolio Management", "Market Development", "Organizational Transformation", "Change Leadership", "Banking & Financial Services", "Commercial Banking", "Enterprise Banking", "SME Banking", "Relationship Management", "Credit & Lending", "Financial Solutions Structuring", "Governance & Risk", "Credit Risk Management", "Regulatory Compliance", "Corporate Governance", "Portfolio Risk Oversight", "Business Continuity", "Operational Excellence", "People Leadership", "Executive Leadership", "Talent Development", "Succession Planning", "Performance Management", "Stakeholder Engagement", "Coaching & Mentorship", "Leadership Development Programme", "Gordon Institute of Business Science (GIBS)", "Investment in Excellence", "Pacific Institute", "Advanced Credit Training", "Credit Collateral Training", "Core Credit Training", "Excellence in Business Banking", "Accredited Portfolio Management" ], "yearsOfExperience": 0, "seniority": "lead", "highestEducation": "Bachelor's" }, "verification": { "email": true, "platform": "freecv.org" }, "i18n": { "primary": "en" }, "meta": { "version": "1.2.2", "canonical": "https://livelink.cv/chantell-littler/cv.json", "lastModified": "2026-09-28T20:03:52.311Z", "generator": 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