CHANTELL LITTLER

Commercial Banking Executive | Growth & Transformation Strategist

Accomplished Banking Executive with more than 20 years of progressive leadership experience across Commercial and Business Banking. Proven track record of delivering sustainable growth, transforming business performance, strengthening governance frameworks, portfolio expansion, digital transformation, product innovation, risk optimization and talent development within highly regulated financial services environments. Demonstrated success in driving revenue growth, client acquisition, portfolio expansion, risk optimization, and digital transformation while building high-performing teams and fostering a culture of accountability, innovation, and customer excellence. Recognized as a respected business leader with strong commercial acumen, stakeholder management capabilities, and extensive experience engaging with executive leadership teams, regulators, shareholders, and key corporate clients.

Ezulwini, Eswatini
0
Skills
Work Experience
Executive Head: Commercial Banking
First National Bank Eswatini
Jan 2023 — Present
  • Provide strategic leadership for the Commercial Banking franchise with responsibility for business growth, profitability, customer experience, risk management and governance
  • Lead the strategic direction and execution of the Commercial Banking business
  • Drive growth in assets, liabilities, revenue and customer acquisition
  • Ensure effective governance, compliance and risk management across the portfolio
  • Develop and implement innovative banking solutions that support client growth
  • Lead and develop Relationship Managers, Analysts and Commercial Banking teams
  • Build strategic partnerships across industry, government and SME development sectors
  • Established the largest Commercial Banking segment in Eswatini by Profit Before Tax, Deposits and Non-Interest Revenue
  • Doubled the balance sheet in the past 4 years
  • Expanded digital banking adoption from 50% to 90% in 12 months, significantly improving customer engagement and self-service capability
  • Successfully launched SME Scored Lending
  • Introduced Scored WesBank financing solutions
  • Built the largest agricultural financing portfolio in the country
  • Strengthened partnerships with government agencies, industry associations and entrepreneurship support organizations to enhance SME development
Head: Growth & Mid-Touch Banking
First National Bank Eswatini
Nov 2019 — Dec 2022
  • Led Commercial Banking sales, growth and retention strategies focused on SME and Mid-Market clients
  • Drove customer acquisition, retention and portfolio growth
  • Managed profitability, pricing, risk and operational effectiveness
  • Led transformation and digital migration initiatives
  • Developed growth strategies aligned to shareholder value creation
  • Led the team that won the Business Banking Ready Set Grow Campaign in 2021
  • Played a significant role in driving digital adoption growth across the SME client base from 50% to 90%
  • Supported the development and launch of innovative data-driven lending propositions that improved access to finance for SMEs
Head: Enterprise Banking
Standard Bank Eswatini
Jun 2018 — Oct 2019
  • Provided strategic leadership of the Enterprise Banking business focused on client growth, value proposition development and sustainable profitability
  • Drove sustainable growth across SME and Enterprise Banking portfolios
  • Led initiatives to improve customer segmentation and portfolio optimization
  • Facilitated SME development programmes and strengthened access-to-finance partnerships
  • Collaborated with cross-functional teams to develop integrated value propositions for business clients
Relationship Manager: Business Banking
Standard Bank Eswatini
Feb 2012 — May 2018
  • Managed and grew a portfolio of SME and Business Banking clients
  • Structured lending solutions and managed credit facilities
  • Delivered business acquisition, portfolio growth and customer retention targets
  • Developed strong client relationships across multiple sectors
Operations Manager
i-Care Africa (The Clinic Group)
Jan 2008 — Jan 2012
  • Managed operational performance, service delivery and customer satisfaction
  • Led operational improvement initiatives and team development programmes
  • Ensured efficient and effective business operations
Relationship Analyst
First National Bank Eswatini
May 2005 — Dec 2007
  • Conducted financial analysis and credit assessments
  • Supported portfolio management and relationship banking activities
  • Assisted in structuring client solutions and managing credit risk
Corporate Ledgers Clerk
First National Bank South Africa
Feb 2003 — Apr 2005
  • Managed ledger reconciliation and financial administration activities
  • Supported operational controls and banking processes
Skills
Strategic LeadershipCommercial Banking StrategyBusiness Growth & ExpansionPortfolio ManagementMarket DevelopmentOrganizational TransformationChange LeadershipBanking & Financial ServicesCommercial BankingEnterprise BankingSME BankingRelationship ManagementCredit & LendingFinancial Solutions StructuringGovernance & RiskCredit Risk ManagementRegulatory ComplianceCorporate GovernancePortfolio Risk OversightBusiness ContinuityOperational ExcellencePeople LeadershipExecutive LeadershipTalent DevelopmentSuccession PlanningPerformance ManagementStakeholder EngagementCoaching & Mentorship
Education
Bachelor of Business Administration
Midrand Graduate Institute
Certificate in Banking
Institute of Bankers
Senior Certificate (GCE O'Level)
St Michael's High School
Executive Development
Leadership Development Programme
Gordon Institute of Business Science (GIBS)
Investment in Excellence
Pacific Institute
Advanced Credit Training
Credit Collateral Training
Core Credit Training
Excellence in Business Banking
Accredited Portfolio Management
Industry Leadership & Impact
Champion for SME growth, entrepreneurship and financial inclusion in Eswatini.
Active contributor to strategic partnerships with EYA, SEDCO, YERF and RSTP supporting business development and access to finance
Advocate for digital transformation and innovative financial solutions.
Experienced speaker and thought leader on commercial banking, entrepreneurship and economic growth.
Committed to building future banking leaders through mentoring, coaching and succession planning.
References available upon request.
Last updated 10 hours agoMade with freecv.org