{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Celina Skowrońska",
    "summary": "Hospitality professional with extensive experience in high-volume restaurants, corporate catering, and customer service. Skilled in team management, shift coordination, and delivering efficient guest service under pressure. Seeking to leverage expertise in hospitality operations and client relations.",
    "location": "Gdańsk"
  },
  "work": [
    {
      "company": "Cognizant",
      "position": "Senior Process Executive",
      "location": "Gdańsk",
      "startDate": "2026-08",
      "current": true,
      "highlights": [
        "Handling inbound calls and providing comprehensive customer service in accordance with company standards",
        "Managing customer accounts, including updating data, resolving issues, and responding to inquiries",
        "Providing support and advice regarding available products and services",
        "Actively selling marketing services and tailoring offers to customers’ needs",
        "Identifying customer needs and presenting appropriate solutions",
        "Collaborating with other departments to efficiently resolve customer issues and process requests",
        "Escalating cases requiring additional expertise to the appropriate teams and monitoring their progress",
        "Providing administrative and technical support related to customer accounts and services",
        "Providing comprehensive administrative and technical support to customers, including troubleshooting and handling support requests"
      ]
    },
    {
      "company": "BM Caterers",
      "position": "Shift Manager",
      "location": "London, United Kingdom",
      "startDate": "2024-08",
      "endDate": "2026-05",
      "highlights": [
        "Supervised daily catering operations for lunches, coffee breaks, and internal events",
        "Resolved customer complaints tactfully, converting dissatisfied guests into repeat customers",
        "Coordinated team performance and service operations alongside staff rotas",
        "Ensured high standards of corporate customer service",
        "Monitored compliance with HACCP, food quality, and presentation standards",
        "Maintained hygiene and sanitation standards per company procedures",
        "Managed orders, stock levels, and supplier relationships",
        "Reported shift performance and supported operational improvements",
        "Created newsletters and communication materials for clients",
        "Trained and onboarded new employees",
        "Analysed food trends and client requirements",
        "Reduced food waste and minimised operational losses",
        "Supported corporate catering for L'Oréal headquarters in London"
      ]
    },
    {
      "company": "Honest Burgers",
      "position": "Restaurant Shift Manager",
      "location": "London, United Kingdom",
      "startDate": "2021-04",
      "endDate": "2024-06",
      "highlights": [
        "Managed team operations and coordinated service during high-volume periods",
        "Supervised timely food delivery while maintaining high quality standards",
        "Monitored stock levels and conducted inventory checks",
        "Ensured compliance with procedures and successfully passed audits",
        "Organised workflow in a fast-paced environment"
      ]
    },
    {
      "company": "Rhubarb",
      "position": "Waitress",
      "location": "Heathrow Airport Terminal 5, London, United Kingdom",
      "startDate": "2016-12",
      "endDate": "2021-02",
      "highlights": [
        "Served passengers in a busy airport restaurant environment",
        "Took and processed orders efficiently",
        "Delivered high standards of customer service and guest experience",
        "Collaborated with kitchen and bar teams to ensure smooth service",
        "Maintained cleanliness and followed hygiene and safety standards"
      ]
    },
    {
      "company": "Wagamama",
      "position": "Front of House Team Member",
      "location": "London, United Kingdom",
      "startDate": "2014-10",
      "endDate": "2016-12",
      "highlights": [
        "Provided direct customer service and assisted guests",
        "Took and processed orders",
        "Delivered excellent customer experience",
        "Prepared and served beverages and cocktails according to company standards",
        "Collaborated with team to ensure efficient service"
      ]
    }
  ],
  "education": [
    {
      "institution": "University of Humanities and Economics",
      "degree": "BA",
      "field": "Social Potential Management in Organisations",
      "endDate": "2026-03"
    },
    {
      "institution": "ZSP Kamień Pomorski",
      "degree": "Hospitality Technician Diploma",
      "field": "Hotel Industry",
      "endDate": "2014-08"
    }
  ],
  "skills": [
    "MS Office",
    "Strong work ethic",
    "Customer orientation",
    "Customer service",
    "POS systems",
    "Order processing",
    "Quality Assurance",
    "Teamwork",
    "Ability to work under pressure",
    "Organised and capable of multitasking",
    "Salesforce",
    "Risk awarness",
    "Confidentiality & data privacy",
    "Process-oriented thinking",
    "Problem solving"
  ],
  "languages": [
    {
      "language": "Polish",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "German",
      "fluency": "Basic"
    }
  ],
  "certificates": [
    {
      "name": "WSET Level 1 Award in Wines",
      "date": "2026-01"
    },
    {
      "name": "NCFE Level 2 Certificate in Introduction to Cabin Crew",
      "date": "2019-02"
    }
  ],
  "interests": [
    "Travelling",
    "Learning Spanish",
    "World cuisines",
    "Upcycling fashion"
  ],
  "availability": {
    "status": "open"
  },
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      "NCFE Level 2 Certificate in Introduction to Cabin Crew",
      "Travelling",
      "Learning Spanish",
      "World cuisines",
      "Upcycling fashion"
    ],
    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Diploma"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "lastModified": "2026-10-02T20:39:59.153Z",
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}