Celina Skowrońska

Hospitality professional with extensive experience in high-volume restaurants, corporate catering, and customer service. Skilled in team management, shift coordination, and delivering efficient guest service under pressure. Seeking to leverage expertise in hospitality operations and client relations.

Gdańsk

Year experience

Languages

Skills

Work Experience

Senior Process Executive

CognizantGdańsk

Aug 2026 — Present

Handling inbound calls and providing comprehensive customer service in accordance with company standards
Managing customer accounts, including updating data, resolving issues, and responding to inquiries
Providing support and advice regarding available products and services
Actively selling marketing services and tailoring offers to customers’ needs
Identifying customer needs and presenting appropriate solutions
Collaborating with other departments to efficiently resolve customer issues and process requests
Escalating cases requiring additional expertise to the appropriate teams and monitoring their progress
Providing administrative and technical support related to customer accounts and services
Providing comprehensive administrative and technical support to customers, including troubleshooting and handling support requests

Shift Manager

BM CaterersLondon, United Kingdom

Aug 2024 — May 2026

Supervised daily catering operations for lunches, coffee breaks, and internal events
Resolved customer complaints tactfully, converting dissatisfied guests into repeat customers
Coordinated team performance and service operations alongside staff rotas
Ensured high standards of corporate customer service
Monitored compliance with HACCP, food quality, and presentation standards
Maintained hygiene and sanitation standards per company procedures
Managed orders, stock levels, and supplier relationships
Reported shift performance and supported operational improvements
Created newsletters and communication materials for clients
Trained and onboarded new employees
Analysed food trends and client requirements
Reduced food waste and minimised operational losses
Supported corporate catering for L'Oréal headquarters in London

Restaurant Shift Manager

Honest BurgersLondon, United Kingdom

Apr 2021 — Jun 2024

Managed team operations and coordinated service during high-volume periods
Supervised timely food delivery while maintaining high quality standards
Monitored stock levels and conducted inventory checks
Ensured compliance with procedures and successfully passed audits
Organised workflow in a fast-paced environment

Waitress

RhubarbHeathrow Airport Terminal 5, London, United Kingdom

Dec 2016 — Feb 2021

Served passengers in a busy airport restaurant environment
Took and processed orders efficiently
Delivered high standards of customer service and guest experience
Collaborated with kitchen and bar teams to ensure smooth service
Maintained cleanliness and followed hygiene and safety standards

Front of House Team Member

WagamamaLondon, United Kingdom

Oct 2014 — Dec 2016

Provided direct customer service and assisted guests
Took and processed orders
Delivered excellent customer experience
Prepared and served beverages and cocktails according to company standards
Collaborated with team to ensure efficient service

Skills

MS OfficeStrong work ethicCustomer orientationCustomer servicePOS systemsOrder processingQuality AssuranceTeamworkAbility to work under pressureOrganised and capable of multitaskingSalesforceRisk awarnessConfidentiality & data privacyProcess-oriented thinkingProblem solving

Education

BA, Social Potential Management in Organisations

University of Humanities and Economics

Hospitality Technician Diploma, Hotel Industry

ZSP Kamień Pomorski

Certifications

WSET Level 1 Award in Wines

January 2026

NCFE Level 2 Certificate in Introduction to Cabin Crew

February 2019

Languages

Polish

Native

English

Fluent

German

Basic

HOBBIES AND INTERESTS

Travelling

Learning Spanish

World cuisines

Upcycling fashion