{
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  "basics": {
    "name": "Celestino Moses",
    "label": "Hotel Management / Operations",
    "email": "cpomoses@gmail.com",
    "phone": "+27769008894",
    "image": "https://freecv.org/i/avatars/6246f993-145e-4031-b464-d48e4108bce4/avatar.webp?t=1785107566200",
    "summary": "Experienced hotel professional with a strong background in front office operations, guest relations, and team leadership, with a proven ability to oversee daily hotel functions, manage staff, and enhance guest satisfaction through effective operations management. Skilled in staff training, inventory control, and maintaining high service standards, well-suited for a Hotel Manager position with comprehensive understanding of hospitality industry best practices and operational excellence.",
    "location": "South Africa, Stellenbosch"
  },
  "work": [
    {
      "company": "Lovane Wine Estate",
      "position": "Manager",
      "location": "Stellenbosch",
      "startDate": "2023-10",
      "endDate": "2026-04",
      "highlights": [
        "Led front office operations, including guest relations management, reservations, and staff training to ensure seamless guest experiences",
        "Supervised housekeeping, maintenance scheduling, and inventory management",
        "Managed stock ordering, administrative tasks, and roster management for a team of 13 staff members across 16 rooms",
        "Coordinated wine tastings, sales, and conference bookings, demonstrating strong event management skills",
        "Implemented quality management standards and maintained high levels of guest satisfaction"
      ]
    },
    {
      "company": "Wink Aparthotels",
      "position": "Senior Front Office Supervisor",
      "location": "Stellenbosch",
      "startDate": "2020-09",
      "endDate": "2023-10",
      "highlights": [
        "Directed reception management, maintenance, and property management for 102 rooms, ensuring high standards of guest and tenant service",
        "Supervised housekeeping and staff management, including training and scheduling for 15 team members",
        "Handled tenant lease agreements, complaints management, and security protocols to enhance property safety and guest experience",
        "Managed cafe operations (50 seats), demonstrating multi-unit operations management and customer service excellence",
        "Optimized administrative processes, including filling, inventory, and access control systems"
      ]
    },
    {
      "company": "Life & Leisure Boutique Guest",
      "position": "Duty Manager",
      "location": "Stellenbosch",
      "startDate": "2017-09",
      "endDate": "2020-06",
      "highlights": [
        "Managed reception and maintenance schedules, ensuring smooth hotel operations",
        "Supervised staff management and training, fostering a team-oriented environment",
        "Handled inventory and stock ordering for guest house supplies, maintaining quality standards",
        "Addressed guest complaints and provided exceptional customer service to ensure guest satisfaction",
        "Led, coached, and motivated frontline teams to deliver high-quality customer service and performance"
      ]
    },
    {
      "company": "Lanzerac Hotel and Spa",
      "position": "Porter and Relief Reception",
      "location": "Stellenbosch",
      "startDate": "2014-05",
      "endDate": "2017-09",
      "highlights": [
        "Supported front desk operations as porter and relief receptionist, ensuring guest needs were met",
        "Assisted with wine tastings and cellar tours, contributing to guest engagement and experience",
        "Handled check-in and check-out procedures accurately using property management systems",
        "Coordinated with housekeeping and maintenance to ensure rooms and facilities met five-star standards",
        "Provided knowledgeable information about hotel services, spa treatments, and local Stellenbosch attractions"
      ]
    },
    {
      "company": "The Lord Charles Hotel",
      "position": "Maintenance Assistant",
      "location": "Somerset West",
      "startDate": "2011-03",
      "endDate": "2014-05",
      "highlights": [
        "Executed routine maintenance and conducted room inspections, ensuring hotel facilities consistently upheld brand and quality standards",
        "Facilitated building repairs, basic plumbing tasks, and electrical work, sustaining reliable hotel infrastructure",
        "Coordinated the ordering and sourcing of equipment and supplies, enhancing daily operations and promoting cost-effective purchasing",
        "Administered processing of invoices and maintained precise inventory records for maintenance materials",
        "Engaged professionally with guests in person, by phone, and via email, delivering clear, courteous, and prompt responses"
      ]
    }
  ],
  "education": [
    {
      "institution": "Cloettisville Secondary High School",
      "degree": "Grade 11",
      "startDate": "1994-01",
      "endDate": "1998-11"
    }
  ],
  "skills": [
    "Guest Experience Optimization",
    "Event Planning & Coordination",
    "Staff Scheduling & Workforce Planning",
    "Property Management Systems (PMS)",
    "Hotel Management",
    "Operations Management",
    "Team Leadership",
    "Fire Safety",
    "First Aid",
    "Food and Beverage Management",
    "Facility Maintenance"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Afrikaans",
      "fluency": "Fluent"
    }
  ],
  "certificates": [
    {
      "name": "Hotel Management and Operations",
      "issuer": "Edu Course",
      "date": "2026-05"
    },
    {
      "name": "Food Safety and Hygiene",
      "issuer": "Edu Course",
      "date": "2026-05"
    },
    {
      "name": "Health and Safety Representative",
      "issuer": "Edu Course",
      "date": "2026-05"
    },
    {
      "name": "Occupational Health and Safety",
      "issuer": "Edu course",
      "date": "2026-05"
    },
    {
      "name": "Office Administration",
      "issuer": "Edu Course",
      "date": "2026-05"
    },
    {
      "name": "Strategic Management",
      "issuer": "Edu course",
      "date": "2026-05"
    },
    {
      "name": "Talent-AcquisitionRecruitment",
      "issuer": "Edu Course",
      "date": "2026-06"
    },
    {
      "name": "Business Operations Management",
      "issuer": "Edu Course",
      "date": "2026-07"
    },
    {
      "name": "Basic Fire Marchall",
      "issuer": "Phoenix Projects and Fire Services",
      "date": "2022-11"
    },
    {
      "name": "Basic Live Support and First Aid",
      "issuer": "Helping Hand Academy",
      "date": "2023-02"
    }
  ],
  "references": [
    {
      "name": "Charlone",
      "title": "General Manager",
      "company": "Lovane Wine Estate",
      "phone": "0790660040"
    },
    {
      "name": "Ilse",
      "title": "Manager",
      "company": "Wink Aparthotels",
      "relationship": "Former Manager",
      "phone": "0662181811"
    },
    {
      "name": "Margie",
      "title": "CEO",
      "company": "Life and Leisure",
      "relationship": "Former Manager",
      "phone": "0825764983"
    },
    {
      "name": "Jeanine",
      "title": "Manager",
      "company": "Lanzerac Hotel and Spa",
      "relationship": "Former Manager",
      "phone": "0769423534"
    }
  ],
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    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
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