Celestino Moses
Management- Hotel Operations and Wine Tasting Manager
Experienced hotel professional with a strong background in front office operations, guest relations, and team leadership, with a proven ability to oversee daily hotel functions, manage staff, and enhance guest satisfaction through effective operations management. Skilled in staff training, inventory control, and maintaining high service standards, well-suited for a Hotel Manager position with comprehensive understanding of hospitality industry best practices and operational excellence.
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Languages
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Skills
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Certifications
Work Experience
Manager
- Built and trained a 11-person team across front desk, housekeeping, and maintenance; reduced staff turnover by 35% through structured onboarding and monthly performance coaching; achieved 89% internal promotion rate.
- Achieved 92% guest satisfaction rating by implementing a complaint resolution protocol that reduced response time from 4 hours to 30 minutes; resolved 98% of issues on first contact.
- Optimized revenue by 18% year-over-year through dynamic pricing strategies and upselling initiatives; maintained budget adherence within 5% variance across all operational categories. Ensures the Guesthouse and Tasting room runs smoothly by coordinating daily opening and closing procedures, maintaining cleanliness, monitoring inventory, and ensuring compliance with health, safety, and liquor regulations. Management of point-of-sale systems, track sales, and oversee budget adherence and financial reporting
- Handle the entire booking process direct or online, which includes checking availability, making reservations based on customer preferences, and processing payments. Manage cancellations, changes to existing reservations and refunds.
- Conference Room Management, overseeing the planning, coordination, and execution of events. Coordinate with various departments to ensure smooth operation of events, including catering, audio-visual equipment, and seating arrangements.
- Hotel Management System- Hotelier and Paladium 16 Guest rooms, 22-seater Conference Room and 11 Staff members
Senior Front Office Supervisor
- Directed reception management, maintenance, and property management, Ensuring high standards of guest and tenant service
- Supervised housekeeping and staff management, including training and scheduling for 15 team members
- Handled tenant lease agreements, complaints management, and security protocols to enhance property safety and guest experience.
- Managed cafe operations, demonstrating multi-unit operations management and customer service excellence.
- Optimized administrative processes, including filling, inventory, and access control systems.
- Hotel Management System- Semper and Micro's, 102 rooms, 48 Guest and 54 student rooms, Cafe 40-seater.
Duty Manager
- Managed reception and maintenance schedules, ensuring smooth hotel operations
- Supervised staff management and training, fostering a team-oriented environment
- Handled inventory and stock ordering for guest house supplies, maintaining quality standards
- Addressed guest complaints and provided exceptional customer service to ensure guest satisfaction
- Led, coached, and motivated frontline teams to deliver high-quality customer service and performance
- Hotel Management System- Semper and Micro's. 10 Guest rooms, 22-Self-catering rooms 4 offsite self-catering rooms, 11 Staff members.
Senior Porter and Relief Reception
- Supported front desk operations as porter and relief receptionist, ensuring guest needs were met. Assisted with wine tastings and cellar tours, contributing to guest engagement and experience.
- Handled check-in and check-out procedures accurately using property management systems. Coordinated with housekeeping and maintenance to ensure rooms and facilities met five-star standards.
Maintenance Administrator and Assistant
- Executed routine maintenance and conducted room inspections, ensuring hotel facilities consistently upheld brand and quality standards. Facilitated building repairs, basic plumbing tasks, and electrical work, sustaining reliable hotel infrastructure.
- Coordinated the ordering and sourcing of equipment and supplies, enhancing daily operations and promoting cost-effective purchasing. Administered processing of invoices and maintained precise inventory records for maintenance materials.
Skills
Guest Experience OptimizationEvent Planning & CoordinationStaff Scheduling & Workforce PlanningProperty Management Systems (PMS)Hotel ManagementOperations ManagementTeam LeadershipFood and Beverage ManagementFacility Maintenance
Education
Grade 11
Cloettisville Secondary High School
Certifications
Hotel Management and Operations
Edu Course
Food Safety and Hygiene
Edu Course
Health and Safety Representative
Edu Course
Occupational Health and Safety
Edu course
Office Administration
Edu Course
Strategic Management
Edu course
Talent-AcquisitionRecruitment
Edu Course
Business Operations Management
Edu Course
Basic Fire Marchall
Phoenix Projects and Fire Services
Basic Live Support and First Aid
Helping Hand Academy
References
Charlone
General Manager · Lovane Wine Estate
0790660040
Ilse
Manager · Wink Aparthotels
Former Manager
0662181811
Margie
CEO · Life and Leisure
Former Manager
0825764983
Jeanine
Manager · Lanzerac Hotel and Spa
Former Manager
0769423534
Languages
English
Fluent
Afrikaans
Fluent