Celestino Moses
Hotel Management / Operations
Experienced hotel professional with a strong background in front office operations, guest relations, and team leadership, with a proven ability to oversee daily hotel functions, manage staff, and enhance guest satisfaction through effective operations management. Skilled in staff training, inventory control, and maintaining high service standards, well-suited for a Hotel Manager position with comprehensive understanding of hospitality industry best practices and operational excellence.
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Languages
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Skills
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Certifications
Work Experience
Manager
Lovane Wine Estate
Oct 2023 — Apr 2026Stellenbosch
- Led front office operations, including guest relations management, reservations, and staff training to ensure seamless guest experiences
- Supervised housekeeping, maintenance scheduling, and inventory management
- Managed stock ordering, administrative tasks, and roster management for a team of 13 staff members across 16 rooms
- Coordinated wine tastings, sales, and conference bookings, demonstrating strong event management skills
- Implemented quality management standards and maintained high levels of guest satisfaction
Senior Front Office Supervisor
Wink Aparthotels
Sep 2020 — Oct 2023Stellenbosch
- Directed reception management, maintenance, and property management for 102 rooms, ensuring high standards of guest and tenant service
- Supervised housekeeping and staff management, including training and scheduling for 15 team members
- Handled tenant lease agreements, complaints management, and security protocols to enhance property safety and guest experience
- Managed cafe operations (50 seats), demonstrating multi-unit operations management and customer service excellence
- Optimized administrative processes, including filling, inventory, and access control systems
Duty Manager
Life & Leisure Boutique Guest
Sep 2017 — Jun 2020Stellenbosch
- Managed reception and maintenance schedules, ensuring smooth hotel operations
- Supervised staff management and training, fostering a team-oriented environment
- Handled inventory and stock ordering for guest house supplies, maintaining quality standards
- Addressed guest complaints and provided exceptional customer service to ensure guest satisfaction
- Led, coached, and motivated frontline teams to deliver high-quality customer service and performance
Porter and Relief Reception
Lanzerac Hotel and Spa
May 2014 — Sep 2017Stellenbosch
- Supported front desk operations as porter and relief receptionist, ensuring guest needs were met
- Assisted with wine tastings and cellar tours, contributing to guest engagement and experience
- Handled check-in and check-out procedures accurately using property management systems
- Coordinated with housekeeping and maintenance to ensure rooms and facilities met five-star standards
- Provided knowledgeable information about hotel services, spa treatments, and local Stellenbosch attractions
Maintenance Assistant
The Lord Charles Hotel
Mar 2011 — May 2014Somerset West
- Executed routine maintenance and conducted room inspections, ensuring hotel facilities consistently upheld brand and quality standards
- Facilitated building repairs, basic plumbing tasks, and electrical work, sustaining reliable hotel infrastructure
- Coordinated the ordering and sourcing of equipment and supplies, enhancing daily operations and promoting cost-effective purchasing
- Administered processing of invoices and maintained precise inventory records for maintenance materials
- Engaged professionally with guests in person, by phone, and via email, delivering clear, courteous, and prompt responses
Skills
Guest Experience OptimizationEvent Planning & CoordinationStaff Scheduling & Workforce PlanningProperty Management Systems (PMS)Hotel ManagementOperations ManagementTeam LeadershipFire SafetyFirst AidFood and Beverage ManagementFacility Maintenance
Education
Grade 11
Cloettisville Secondary High School
Certifications
Hotel Management and Operations
Edu Course
Food Safety and Hygiene
Edu Course
Health and Safety Representative
Edu Course
Occupational Health and Safety
Edu course
Office Administration
Edu Course
Strategic Management
Edu course
Talent-AcquisitionRecruitment
Edu Course
Business Operations Management
Edu Course
Basic Fire Marchall
Phoenix Projects and Fire Services
Basic Live Support and First Aid
Helping Hand Academy
References
Charlone
General Manager · Lovane Wine Estate
0790660040
Ilse
Manager · Wink Aparthotels
Former Manager
0662181811
Margie
CEO · Life and Leisure
Former Manager
0825764983
Jeanine
Manager · Lanzerac Hotel and Spa
Former Manager
0769423534
Languages
English
Fluent
Afrikaans
Fluent