Caroline Mutui
Senior HR & Employee Relations Advisor MBA (Strategic Management) | Bachelor of Laws (LLB) | Higher National Diploma in Human Resource Management
Strategic Employee Relations and Human Resources Executive with over 20 years of progressive leadership experience in employee relations, industrial relations, labour law compliance, disciplinary governance, grievance management, workplace investigations, collective bargaining, and organizational development across unionized and highly regulated organizations. Experienced in partnering with executive leadership to resolve complex employment matters, strengthen workplace governance, mitigate employment risks, and foster constructive engagement with employees, trade unions, and regulators. I provide commercially sound, legally compliant, and people-centred HR solutions that enhance organizational performance while promoting fair, productive, and engaged workplaces.
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Years experience
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Languages
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Skills
Work Experience
Head, Grievance Mitigation Committee
ASA International
Feb 2026 — PresentCurrentNairobi, Kenya
- Provide strategic oversight of the Grievance Mitigation Committee, ensuring employee grievances and appeals are managed fairly, consistently, and in accordance with organizational policy and employment legislation while advising leadership on workplace governance and employee relations.
- Chair the Grievance Mitigation Committee and oversee employee grievance and appeal processes.
- Advise executive leadership on grievance governance, workplace investigations, and employee relations matters.
- Ensure fair, transparent, and legally compliant grievance resolution.
- Strengthen grievance management frameworks through policy implementation and governance improvements.
Head of HR
Associated Services Limited
Jun 2020 — Dec 2025Nairobi, Kenya
- Led the Human Resources function, providing strategic leadership in employee relations, labour law compliance, workforce governance, organizational development, and HR strategy.
- Directed employee and industrial relations across unionized and non-unionized workforces.
- Led disciplinary processes, grievance management, workplace investigations, and workforce restructuring initiatives.
- Advised executive leadership on employment legislation, labour relations strategy, and organizational risk.
Head of HR & Legal
Gamcode Limited T/A Betin
Jan 2018 — Jun 2020Nairobi, Kenya
- Provided strategic leadership across Human Resources and Legal functions, ensuring sound employee relations, employment law compliance, organizational governance, and effective management of workplace risk.
- Led employee relations, disciplinary management, grievance resolution, and workplace investigations.
- Advised executive leadership on employment law, HR governance, and legal risk.
Human Resources Manager
Text Book Centre Limited
Jan 2017 — Dec 2017Nairobi, Kenya
- Managed Human Resource operations for a unionized workforce, partnering with management to strengthen employee relations, labour law compliance, and organizational performance.
- Coordinated disciplinary and grievance management processes while ensuring compliance with employment legislation.
- Participated in Collective Bargaining Agreement (CBA) negotiations and maintained constructive union relationships.
- Developed and implemented HR policies that strengthened governance and improved employee relations.
Senior HR Business Partner
Career Directions Limited
Jan 2016 — Dec 2016Nairobi, Kenya
- Provided strategic HR and Employee Relations consultancy to client organizations, supporting leadership teams in strengthening workplace governance and organizational effectiveness.
- Advised clients on employee relations, labour law compliance, and HR governance.
- Designed HR policies and dispute resolution frameworks that strengthened workplace relations.
- Supported organizational change initiatives and leadership advisory assignments
HR Business Partner
Kenafric Industries Limited
Nov 2014 — Dec 2015Nairobi, Kenya
- Partnered with executive leadership in managing employee relations for a workforce of over 3,000 employees within a highly unionized manufacturing environment.
- Led Collective Bargaining Agreement (CBA) negotiations and maintained productive union-management relationships.
- Managed disciplinary hearings, grievance resolution, and workplace investigations.
- Advised senior management on labour law compliance, organizational restructuring, and employment risk.
Executive Officer
The Dock Workers Union
Jan 2010 — Sep 2014Mombasa, Kenya
- Provided leadership in industrial relations, collective bargaining, and stakeholder engagement while promoting sound labour-management relations.
- Participated in Collective Bargaining Agreement (CBA) negotiations and industrial dispute resolution.
- Represented members on labour relations matters and promoted compliance with employment legislation.
- Built productive relationships with employers, regulators, and key stakeholders.
Executive Secretary
Kenya Airline Pilots Association
May 2007 — Aug 2009Nairobi, Kenya
- Supported industrial relations, stakeholder engagement, and collective bargaining activities within the aviation sector.
- Coordinated Collective Bargaining Agreement (CBA) negotiations.
- Advised members on labour relations and employment matters.
- Strengthened stakeholder engagement between management, regulators, and union leadership.
Skills
CommunicationEmployee RelationsNegotiationHR StrategyOrganizational developmentDiscipline and Grievance handling
Education
Master of Business Administration, Strategic Management
University of Nairobi
Bachelor of Laws
University of Pune
Certifications
Higher Diploma in Human Resource Management
Kenya National Examination Council
Languages
English
Fluent
Swahili
Fluent
References available upon request.