Bryan Vladimir Sideos Ramirez

Customer Care Specialist

Customer Care Specialist with 5+ years of experience in B2B and B2C customer support across fintech, SaaS, ticketing, financial services, and property technology. Experienced with Zendesk, Salesforce, Genesys, Microsoft 365, and CRM platforms. Proven ability to manage high-volume interactions, resolve complex customer issues, negotiate with business clients, and deliver outstanding customer experiences.

[email protected] 78441354 Lourdes Colon, La Libertad
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Languages
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Skills
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Certification
Work Experience
Customer Service Representative
Comdata
Feb 2021 — Dec 2021Zaragoza, La Libertad
  • Delivered internet and cable customer support, handling approximately 70 calls per day
  • Utilized CRM systems to accurately document and maintain customer profiles
  • Leveraged Cisco tools to categorize customer concerns and ensure accurate resolution tracking
  • Followed SOPs in the Atlassian system to take appropriate action in each scenario
  • Applied product knowledge and technical tools to efficiently troubleshoot and resolve customer issues
Customer Service Representative
Ria Financial
Mar 2024 — Dec 2024Merliot La
  • Provided chat and phone support for international money transfers, KYC compliance, fraud prevention, Portuguese follow-ups, and omnichannel customer service using Genesys
Customer Service Representative
Teleperformance
Jan 2025 — Aug 2025
  • Supported B2B organizations using an online ticketing platform
  • Managed Salesforce cases, event setup, Stripe verification, tax compliance, contract negotiations, venue mapping, Microsoft 365 sales initiatives, and customer success
Customer Care Specialist
GetFlex
Nov 2025 — Jun 2026
  • Assisted customers via Zendesk email support regarding rent installment plans
  • Managed high interaction volumes during payment weeks while meeting quality standards
  • Investigated payment and account issues and coordinated with internal teams for resolution
  • Maintained accurate CRM documentation and provided timely customer communication
Skills
Customer ServiceCustomer SuccessZendeskSalesforceGenesysCRMMicrosoft 365ExcelOutlookB2B SalesB2C SalesContract Negotiation
Education
High School Diploma
Colegio Arce Jeriel
Certifications
Microsoft MS-900 Certified
Languages
Spanish
Native
English
Intermediate
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