Boboya Khemis Okwera

Marketing and Business Development Professional

Results-driven marketing and customer service professional with extensive experience in business development and banking operations. Proven ability to evaluate customer needs and devise innovative solutions that enhance client satisfaction. Adept at conducting thorough market analysis and strategic decision-making. Seeking to leverage my expertise in a dynamic role that contributes to growth and success within a financial organization.

Central Equatoria, Juba, South Sudan
0
Languages
0
Skills
Relevant Experience
Business Development Manager
Vast Group Limited
Dec 2024 — presentJuba, South Sudan
  • Developed and executed business development strategies that drive profitability and growth within the service and supply sector.
  • Established and maintained strong relationships with clients, leading to a 30% increase in client retention rates.
  • Conducted market research to identify opportunities for new products services and enhancements to existing offerings.
  • Collaborated with cross-functional teams to create innovative marketing campaigns that increased brand visibility and customer engagement.
Customer Service Representative
Goldstar Insurance Company
Jun 2023 — Nov 2024Kampala, Uganda
  • Managed customer interactions effectively, ensuring a high level of satisfaction and repeat business.
  • Resolved customer inquiries and issues promptly, leading to a significant improvement in customer feedback ratings.
  • Provided product knowledge and support to clients to enhance their user experience.
  • Collaborated with the sales team to develop promotional strategies that increased customer engagement.
Marketing Officer
Rural Urban Financial Institution (RUFI) Kajo-Keji Branch, South Sudan
Apr 2022 — Nov 2023Kajo-Keji Branch, South Sudan
  • Evaluated loan applications and conducted detailed financial assessments to inform lending decisions.
  • Managed client relationships effectively, ensuring customer satisfaction through personalized service.
  • Advised clients on suitable financial products and services based on their individual needs.
  • Maintained accurate records of all loan transactions and client communications.
Intern
Centenary Bank Entebbe Branch, Uganda
May 2019 — Jan 2020Entebbe Branch, Uganda
  • Assisted customers with account inquiries and transactions, ensuring a high level of customer satisfaction.
  • Conducted various banking operations such as deposits, withdrawals, and account openings.
  • Supported the team in processing financial documents and maintaining accurate records.
  • Participated in training sessions on banking products and customer service best practices.
Skills
Market AnalysisInvestment AnalysisBusiness DevelopmentCustomer Relationship ManagementMarketing StrategyData-Driven Decision MakingClient Relationship ManagementCross-SellingStrategic PlanningInterpersonal Skills
Education
Bachelor's of business Administration
Nkumba University Entebbe Uganda
2018 — 2022
Uganda Advanced Certificate of Education (UACE)
Moyo Town Secondary School
2012 — 2013
Uganda Certificate of Education
St. Stephen Secondary Mukono Uganda
2008 — 2011
References
Pena Emmanuel
Loan Manager · Rural Urban Financial Institution
Former Manager
[email protected] · +211923206954
Maneno Sauda
Centenery Bank · Entebbe Branch Uganda
Supervisor
[email protected] · +256777883434
Modi James
Logistics Manager · Catholic Relief Services (CRS) South Sudan
Colleague
[email protected] · +211925539214
Languages
English
Fluent
Arabic
Basic
Bari
Fluent
Training and Workshops
10 Days Training on Customer Service
Organized by Nkumba University Marketing Department
Aug 2019

Intensive training focused on enhancing customer service skills and understanding client relationship management.

Declaration
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