{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "BILISA  ABDISA",
    "label": "customer service  expert ",
    "summary": "Experienced customer service expert with a proven track record in enhancing client satisfaction and optimizing service processes. Recognized for successfully implementing training programs that improved team performance and reduced response times. Committed to delivering exceptional customer experiences and fostering loyalty through effective problem-solving and communication skills. Known for cultivating strong relationships with clients and stakeholders, driving continuous improvement in service delivery.",
    "location": "sheger ,ethiopia",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "bilisabdisa@gmail.com",
        "url": "https://linkedin.com/in/bilisabdisa@gmail.com"
      }
    ]
  },
  "work": [
    {
      "company": "goh betoch bank s,c",
      "position": "customer service",
      "location": "ethiopia,addis Ababa",
      "startDate": "2025-04",
      "current": true,
      "highlights": [],
      "url": "https://bilisabdisa@gmail.com"
    }
  ],
  "skills": [
    "Conflict Resolution",
    "Communication Skills",
    "Problem Solving",
    "Active Listening",
    "Time Management",
    "Multitasking",
    "Team Collaboration",
    "Adaptability",
    "Customer Feedback Analysis"
  ],
  "languages": [
    {
      "language": "Engilsh",
      "fluency": "Advanced"
    },
    {
      "language": "Amharic",
      "fluency": "Intermediate"
    },
    {
      "language": "afan oromo",
      "fluency": "Advanced"
    }
  ],
  "references": [
    {
      "name": "AYANA GEMECHU",
      "title": "ASSISANT  PROSEFORS",
      "company": "AT AMBO UNIVERSITY",
      "relationship": "TEACHER AT UNIVERSITY AMBO",
      "email": "ayanagemechu@gmail.com",
      "phone": "0939729436"
    }
  ],
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    "status": "open",
    "sponsorship": false
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      "Conflict Resolution",
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      "Adaptability",
      "Customer Feedback Analysis",
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      "Amharic",
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    ],
    "yearsOfExperience": 1,
    "seniority": "entry"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
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    "lastModified": "2026-07-17T13:06:03.835Z",
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}