{
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  "basics": {
    "name": "Bidisha Sinha",
    "label": "IT Business / Operations Analyst",
    "summary": "IT professional with 5+ years supporting enterprise IT operations, technical support, and data center management. Proven ability to resolve complex issues and coordinate projects efficiently. Seeking to leverage skills in IT operations and technical support.",
    "location": "Pune, India"
  },
  "work": [
    {
      "company": "UBS Business Solutions Pvt. Ltd.",
      "position": "Data Center Technical Support Analyst",
      "location": "Navi Mumbai",
      "startDate": "2025-04",
      "current": true,
      "highlights": [
        "Provide L3 support for end-user devices including desktops, laptops, virtual machines, and mobile devices",
        "Manage ServiceNow incidents, SLA compliance, and patch deployments",
        "Coordinate onboarding/offboarding and maintain data center operations"
      ]
    },
    {
      "company": "Credit Suisse Business Analytics Pvt. Ltd.",
      "position": "IT Site Operations Engineer",
      "location": "Mumbai",
      "startDate": "2022-03",
      "endDate": "2025-03",
      "highlights": [
        "Supported end-user environments and data center operations",
        "Assisted in project coordination, software deployments, and compliance",
        "Worked with market data platforms: Bloomberg, Reuters, RMDS/EIKON FXT"
      ]
    },
    {
      "company": "Pathways Pvt. Ltd.",
      "position": "Data Center Operator",
      "location": "Mumbai",
      "startDate": "2021-07",
      "endDate": "2022-03",
      "highlights": [
        "Installed and configured routers, switches, and servers",
        "Performed backups, system audits, and network troubleshooting"
      ]
    },
    {
      "company": "RI RCM",
      "position": "Operations Analyst",
      "location": "Delhi",
      "startDate": "2021-03",
      "endDate": "2021-07",
      "highlights": [
        "Developed Tableau dashboards and analyzed clinical datasets",
        "Presented insights to internal/external clients and managed reports"
      ]
    },
    {
      "company": "Neuro Web Support",
      "position": "Technical Support Specialist",
      "location": "Delhi",
      "startDate": "2019-11",
      "endDate": "2020-12",
      "highlights": [
        "Resolved hardware/software issues and conducted user training",
        "Maintained system documentation and software installations"
      ]
    },
    {
      "company": "Teleperformance",
      "position": "Customer Care Executive",
      "location": "Jaipur",
      "startDate": "2018-08",
      "endDate": "2019-06",
      "highlights": [
        "Handled Amazon seller queries via email",
        "Ensured SOP compliance and clear communication"
      ]
    }
  ],
  "education": [
    {
      "institution": "Dr. B.C. Roy Engineering College, Durgapur",
      "degree": "Bachelor of Computer Applications",
      "startDate": "2016-07",
      "score": "7.89"
    },
    {
      "institution": "Bidhan Chandra Institution Of Girls, Durgapur",
      "degree": "Arts",
      "endDate": "2013-06",
      "score": "60%"
    },
    {
      "institution": "Pranawanda Vidya Mandir School, Durgapur",
      "degree": "Matriculation",
      "endDate": "2011-06",
      "score": "50%"
    }
  ],
  "skills": [
    "ServiceNow",
    "MS Office Suite",
    "Windows 10",
    "Citrix",
    "VPN",
    "Azure",
    "Tableau",
    "Cisco routers/switches",
    "TCP/IP",
    "DNS",
    "DHCP",
    "Remote Desktop",
    "Bloomberg",
    "Reuters",
    "RMDS/EIKON",
    "Skype",
    "Zoom",
    "Troubleshooting",
    "Incident Management",
    "Data Analytics",
    "Documentation",
    "Technical Support",
    "Project Coordination",
    "Data Analytics"
  ],
  "projects": [
    {
      "name": "Tableau Dashboard Development",
      "description": "Developed interactive dashboards for clinical data analysis, improving reporting efficiency."
    },
    {
      "name": "ServiceNow Implementation",
      "description": "Led the implementation of ServiceNow for incident management, enhancing SLA compliance."
    }
  ],
  "certificates": [
    {
      "name": "Technical Support Fundamentals"
    },
    {
      "name": "AWS Cloud Technical Essentials"
    },
    {
      "name": "Project Management Professional (PMP)"
    },
    {
      "name": "Power BI"
    },
    {
      "name": "Microsoft Azure (Core Services, Management Tools)"
    }
  ],
  "awards": [
    {
      "title": "Employee of the Month",
      "date": "2025-03",
      "awarder": "UBS Business Solutions Pvt. Ltd.",
      "summary": "Recognized for outstanding performance and customer service."
    },
    {
      "title": "Best Team Player",
      "date": "2023-12",
      "awarder": "Credit Suisse Business Analytics Pvt. Ltd.",
      "summary": "Awarded for exceptional collaboration and teamwork."
    }
  ],
  "referencesMode": "on-request",
  "x-customSections": [
    {
      "name": "Career Timeline",
      "items": [
        {
          "name": "Technical Support Analyst",
          "summary": "UBS Business Solutions Pvt. Ltd. · Apr 2025 - Present"
        },
        {
          "name": "IT Site Operations Engineer",
          "summary": "Credit Suisse Business Analytics Pvt. Ltd. · Mar 2022 - Mar 2025"
        },
        {
          "name": "Data Center Operator",
          "summary": "Pathways Pvt. Ltd. · Jul 2021 - Mar 2022"
        },
        {
          "name": "Operations Analyst",
          "summary": "RI RCM · Mar 2021 - Jul 2021"
        },
        {
          "name": "Technical Support Specialist",
          "summary": "Neuro Web Support · Nov 2019 - Dec 2020"
        },
        {
          "name": "Customer Care Executive",
          "summary": "Teleperformance · Aug 2018 - Jun 2019"
        }
      ]
    }
  ],
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    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
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