Bidisha Sinha

IT Business / Operations Analyst

IT professional with 5+ years supporting enterprise IT operations, technical support, and data center management. Proven ability to resolve complex issues and coordinate projects efficiently. Seeking to leverage skills in IT operations and technical support.

Pune, India

Skills

Certifications

Professional Experience - Currently Working

Data Center Technical Support Analyst

UBS Business Solutions Pvt. Ltd.Navi Mumbai

Apr 2025 — Present

Provide L3 support for end-user devices including desktops, laptops, virtual machines, and mobile devices
Manage ServiceNow incidents, SLA compliance, and patch deployments
Coordinate onboarding/offboarding and maintain data center operations

IT Site Operations Engineer

Credit Suisse Business Analytics Pvt. Ltd.Mumbai

Mar 2022 — Mar 2025

Supported end-user environments and data center operations
Assisted in project coordination, software deployments, and compliance
Worked with market data platforms: Bloomberg, Reuters, RMDS/EIKON FXT

Data Center Operator

Pathways Pvt. Ltd.Mumbai

Jul 2021 — Mar 2022

Installed and configured routers, switches, and servers
Performed backups, system audits, and network troubleshooting

Operations Analyst

RI RCMDelhi

Mar 2021 — Jul 2021

Developed Tableau dashboards and analyzed clinical datasets
Presented insights to internal/external clients and managed reports

Technical Support Specialist

Neuro Web SupportDelhi

Nov 2019 — Dec 2020

Resolved hardware/software issues and conducted user training
Maintained system documentation and software installations

Customer Care Executive

TeleperformanceJaipur

Aug 2018 — Jun 2019

Handled Amazon seller queries via email
Ensured SOP compliance and clear communication

Skills

ServiceNowMS Office SuiteWindows 10CitrixVPNAzureTableauCisco routers/switchesTCP/IPDNSDHCPRemote DesktopBloombergReutersRMDS/EIKONSkypeZoomTroubleshootingIncident ManagementData AnalyticsDocumentation

Education

Bachelor of Computer Applications

Dr. B.C. Roy Engineering College, Durgapur

Jul 20167.89 / 10

Arts

Bidhan Chandra Institution Of Girls, Durgapur

60%

Matriculation

Pranawanda Vidya Mandir School, Durgapur

50%

Certifications

Technical Support Fundamentals

AWS Cloud Technical Essentials

Project Management Professional (PMP)

Power BI

Microsoft Azure (Core Services, Management Tools)

Core Competencies

Technical Support

Expertise in providing technical support for end-user devices and data center operations.

Project Coordination

Proficient in coordinating IT projects and ensuring compliance with industry standards.

Data Analytics

Skilled in analyzing data and presenting actionable insights to stakeholders.

Career Timeline

Technical Support Analyst

UBS Business Solutions Pvt. Ltd.

Apr 2025 - Present

IT Site Operations Engineer

Credit Suisse Business Analytics Pvt. Ltd.

Mar 2022 - Mar 2025

Data Center Operator

Pathways Pvt. Ltd.

Jul 2021 - Mar 2022

Operations Analyst

RI RCM

Mar 2021 - Jul 2021

Technical Support Specialist

Neuro Web Support

Nov 2019 - Dec 2020

Customer Care Executive

Teleperformance

Aug 2018 - Jun 2019

Awards and Appreciation

Employee of the Month

UBS Business Solutions Pvt. Ltd.

Mar 2025

Recognized for outstanding performance and customer service.

Best Team Player

Credit Suisse Business Analytics Pvt. Ltd.

Dec 2023

Awarded for exceptional collaboration and teamwork.

Projects

Tableau Dashboard Development

Developed interactive dashboards for clinical data analysis, improving reporting efficiency.

ServiceNow Implementation

Led the implementation of ServiceNow for incident management, enhancing SLA compliance.

References available upon request.