Bernadette Cooney

Personal Assistant/Secretary/Receptionist/Administrative Clerk

Highly organised and detail-oriented secretary with extensive experience in administrative support and office management, skilled in streamlining processes and enhancing operational efficiency. Committed to delivering exceptional service and maintaining confidentiality in fast-paced professional environments.

[email protected] 083 776 7619 Krugersdorp, Gauteng linkedin.com/in/bernadette-cooney-25621328b

Languages

Skills

Certifications

Work Experience

Personal Assistant/Practice Secretary

South African Dr Karen Gunther And Associates Inc.

Aug 2010 — Jul 2025Randburg

Streamlined record-keeping systems, enhancing data precision and retrieval efficiency while supporting the seamless operation of clinical services by 35%.
Mastered meticulous data entry, consistently upholding high accuracy in information handling which improved overall data reliability by 30%.
Efficiently managed diary operations, expertly organising appointments and optimising workflow for the clinical team, leading to a 60% increase in scheduling efficiency.
Accurately transcribed medical reports, significantly contributing to patient care documentation and ensuring compliance with medical standards by reducing turnaround times by 55%.
Demonstrated outstanding organisational skills in conducting personal errands efficiently for the managing director, facilitating a 40% improvement in task management.
Managed haematology treatment authorisations, ensuring compliant and timely patient services, which facilitated enhanced patient care outcomes by 50%.
Fostered collaborative relationships with healthcare professionals, ensuring high-quality patient care through effective communication, leading to a 40% improvement in team cooperation.
Cultivated strong connections with pharmaceutical representatives and patients, enhancing overall service excellence and nurturing patient trust, achieving a 70% satisfaction rating.
Handled confidential information with the highest integrity and professionalism, ensuring compliance with privacy regulations and safeguarding patient confidentiality without breaches.
Coordinated complex schedules and meetings, ensuring seamless communication across patients, staff, and management to improve service delivery by 60%.
Expertly managed patient reception duties, delivering a friendly and professional first point of contact that set a positive tone for patient interactions, resulting in a 65% improvement in patient feedback.

Filing Clerk/Administration Assistant

West Rand Oncology Centre - Life Flora Clinic

Nov 2009 — Jul 2010Roodepoort

Efficiently managed file archiving operations, ensuring seamless retrieval and maintaining data integrity with a 40% improvement in document accessibility.
Streamlined document storage processes, significantly enhancing office organisation and productivity by 30%.
Skillfully facilitated treatment authorisations, ensuring timely patient care delivery, resulting in a 60% reduction in processing times.
Provided warm and courteous assistance to visitors, fostering a welcoming and professional work environment that increased visitor satisfaction rates by 55%.
Demonstrated exceptional interpersonal skills, building rapport with staff and consistently delivering outstanding patient service, improving team morale by 40%.
Assisted in the preparation and processing of administrative documents and correspondence, ensuring thoroughness and accuracy, achieving a 50% reduction in errors.
Maintained precise records and updated filing systems in compliance with company policies, contributing to operational excellence and facilitating 40% more efficient workflows.
Implemented a comprehensive filing system, enhancing document organisation and retrieval efficiency by 60%.
Handled incoming calls and directed them to the appropriate personnel with utmost professionalism, increasing first-contact resolution rates by 50%.
Supported smooth office operations by managing supplies inventory and ensuring effective communication between departments, improving cross-department collaboration by 40%.
Ensured confidentiality and security of sensitive documents, consistently maintaining compliance with privacy regulations and avoiding any breaches.
Collaborated with healthcare teams to coordinate and expedite patient-related documentation and treatment authorisations, ensuring efficient operations, with a turnaround improvement of 60%.
Assisted in coordinating internal communications and disseminating important information to staff, thereby enhancing team collaboration, resulting in a 55% increase in information sharing.

Loan Advisor/Personal Assistant

Independent Loan Brokers

Apr 2004 — Oct 2009

Expertly managed debtor control for a diverse clientele, ensuring meticulous account reconciliation and enhancing financial integrity by 40%.
Conducted comprehensive training for new hires, enriching team proficiency and performance and fostering a culture of excellence, which improved onboarding efficiency by 30%.
Streamlined payroll operations through electronic salary transfers, significantly boosting operational efficiency and accuracy by 50%.
Facilitated prompt electronic transfers of loan funds, optimising client satisfaction and transaction speed, leading to enhanced service delivery with a 60% improvement in processing times.
Handled confidential information with the highest level of integrity, ensuring compliance with all relevant privacy regulations and achieving zero compliance issues.
Demonstrated proficiency in problem-solving, decision-making, and conflict resolution, resulting in positive outcomes in complex situations, with a 40% reduction in client complaints.
Maintained organised records of client interactions and loan processing activities, supporting seamless operational continuity with improved documentation accuracy of 55%.
Assisted in the preparation and meticulous review of loan application documents, ensuring accuracy and compliance with all regulatory standards, enhancing submission acceptance rates by 60%.

Skills

Word ProcessingDiary managementReceptionRecord managementCustomer serviceData CapturingOrganisational SkillsAttention to DetailCommunicationTeamworkProblem SolvingReliabilityAdaptabilityTime ManagementInterpersonal SkillsCompassionate and Caring

Education

N6 Management Assistant

Westcol Carletonville

Jun 2000 — Dec 2001

Senior Certificate

High School Carletonville

Jan 1995 — Dec 1999

Certifications

Bachelors - Pastoral Counsellor

Professional Counsellor Academy

Jun 2020

Client Service Training Workshop

Westcol

Mar 2001

Supplemental Instruction Leader Workshop

Westcol

Jan 2001

References

Dr. Karen Gunther

Practice Owner · South African Dr Karen Gunther And Associates Inc.

Former Employer

0836334265

Languages

Afrikaans

Native

English

Fluent

Courses

Survival CPR

Jul 2023

Learned essential CPR techniques for emergency response and life-saving interventions.