BENEDICT AHUMUZA

INFORMATION TECHNOLOGY SPECIALIST

A motivated and dedicated Information Technology graduate of Uganda Christian University with practical experience in ICT support, help desk operations, computer maintenance, networking, systems support and office technology services. Experienced in providing technical assistance to students, lecturers, staff and customers, troubleshooting computer and software problems, supporting internet connectivity, and maintaining ICT equipment. Also experienced in document preparation, printing, photocopying, laminating and general office operations. Possesses a strong interest in information technology, networking, systems administration and digital solutions. A practical problem solver with good communication skills, a willingness to learn and the ability to work independently or as part of a team.

0761 214 808 Mbarara, Uganda
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Languages
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Skills
Work Experience
Information Communication Technology Officer
Nokajem Tech and Print Solutions Ltd
Aug 2026 — Oct 2026
  • Provided day-to-day ICT support and handled routine technology-related tasks.
  • Assisted with computer troubleshooting, software installation and basic computer maintenance.
  • Prepared and typed documents for clients.
  • Operated printing equipment and provided printing services.
  • Provided photocopying and document laminating services.
  • Supported stationery-related activities and general customer service.
  • Assisted with other office and print-service operations.
  • Helped ensure smooth delivery of services to customers.
IT Support Assistant
Uganda Christian University – Bishop Barham University College
Aug 2025 — Apr 2026
  • Provided first-level ICT support to students and lecturers.
  • Assisted users with computer troubleshooting and software-related challenges.
  • Installed and configured computer applications.
  • Assisted students in accessing online academic systems and other institutional ICT resources.
  • Helped lecturers resolve classroom technology challenges.
  • Supported users experiencing printing, network access and system login problems.
  • Provided guidance on the proper use of institutional ICT resources.
  • Assisted in extending internet connectivity to campus areas through network cable installation and routing.
  • Assisted individuals with basic network configuration and connectivity setup.
  • Troubleshot internet connectivity problems.
  • Contributed to the development and use of the BBUC Online Notice Board System.
ICT Intern
Directorate of Information and Communication Technology Services (DICTS), Kabale University
May 2025 — Jul 2025
  • Installed and configured computer systems and software.
  • Diagnosed hardware and software faults.
  • Conducted preventive maintenance on computers and ICT equipment.
  • Provided technical support to university staff.
  • Assisted with data migration and system backup.
  • Supported networking activities, including network cable termination.
  • Participated in web systems development activities.
  • Maintained computer laboratories and office ICT infrastructure.
  • Supported the maintenance and improved performance of computer workstations.
  • Assisted with the deployment and configuration of computer systems.
  • Contributed to ICT support operations within university departments.
  • Gained practical experience in institutional ICT operations and technical support.
Skills
ICT SupportHelp Desk OperationsComputer MaintenanceNetworkingSystems SupportOffice Technology ServicesComputer HardwareOperating SystemsProgrammingWeb DevelopmentGraphic DesignCustomer Service
Education
Bachelor of Science, Information Technology
Uganda Christian University – Bishop Barham University College
2023 — Expected 20263.98 / 4.0
Uganda Advanced Certificate of Education (UACE)
Nyabuhikye Secondary School
2020 — 2022
Uganda Certificate of Education (UCE)
Rwamanyonyi Secondary School
2016 — 2019
Primary Leaving Examinations (PLE)
Nyakabwera Primary School
2009 — 2015
References
Mr. Ahabwe Emmanuel
Directorate of ICT Services · Kabale University
Referee
[email protected] · +256 705 038 054
Mr. Billy Ashley Mangwana
Uganda Christian University – Bishop Barham University College
Referee
[email protected] · 0392 988 543
Prof. Businge Phelix Mbabazi
Kabale University
Referee
[email protected] · +256 782 823 607
Languages
English
Fluent
Runyankole/Rukiga
Fluent
Kiswahili
Fair
Academic Project Experience
BBUC Online Notice Board System
Uganda Christian University – Bishop Barham University College

Final-year academic project Designed and implemented an Online Notice Board System to improve information dissemination and accessibility within Bishop Barham University College. The system was developed to make university announcements and important institutional information accessible to users beyond the limitations of physical notice boards. Improved access to university announcements and institutional information. Provided a centralised platform for sharing notices. Supported access to information beyond physical notice-board locations. Applied practical knowledge of information technology and web systems development.

https://bbuc-notice-board.vercel.app/
Cisco Networking Academy
Professional Training and Course Certificates

Completed the following introductory technical courses: 1. Cyber Threat Management. 2. Computer Hardware Basics. 3. Digital Awareness. 4. Networking Basics. 5. Operating Systems Basics. 6. Network Addressing and Basic Troubleshooting. These are course-completion certificates obtained through Cisco Networking Academy. Certificate dates and verification links can be added where applicable.

Declaration
I declare that the information provided in this Curriculum Vitae is true and correct to the best of my knowledge and belief.

Signature: ______________________ Date: ______________________