{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Belinda Waeni",
    "label": "Real Estate Transaction Coordinator",
    "summary": "Detail-oriented Real Estate Transaction Coordinator with over 5 years managing contract-to-close processes and CRM systems. Proven ability to streamline workflows and deliver seamless client experiences in fast-paced environments.",
    "location": "Nairobi, Kenya"
  },
  "work": [
    {
      "company": "Kenya Ports Authority",
      "position": "Administrative Assistant",
      "startDate": "2016-01",
      "endDate": "2018-10",
      "highlights": [
        "Provided comprehensive administrative and office support",
        "Managed documentation and office coordination efficiently"
      ]
    },
    {
      "company": "Unilever",
      "position": "Data Entry Assistant",
      "startDate": "2019-01",
      "endDate": "2020-10",
      "highlights": [
        "Verified and maintained data accuracy across multiple databases",
        "Managed records and reporting, streamlining data processes"
      ]
    },
    {
      "company": "CCI Nairobi",
      "position": "Call Centre Agent",
      "startDate": "2021-08",
      "endDate": "2023-01",
      "highlights": [
        "Handled 50+ daily inbound/outbound calls, providing top-notch customer service",
        "Increased sales performance by 10% monthly through tailored solutions",
        "Maintained detailed reporting and performance tracking, exceeding targets"
      ]
    },
    {
      "company": "eXp Realty",
      "position": "Real Estate Administrator",
      "startDate": "2025-02",
      "endDate": "2025-06",
      "highlights": [
        "Supported real estate agents through comprehensive administrative tasks",
        "Managed property listings and client records, ensuring information accuracy",
        "Handled inquiries on sales and rentals, enhancing client relationships",
        "Created marketing materials and content for social media campaigns",
        "Coordinated virtual showings and open houses, attracting new clients",
        "Built CRM workflows and automations, improving operational efficiency"
      ]
    },
    {
      "company": "Current Role as E-commerce Virtual Assistant – The Cornrow",
      "position": "E-commerce Virtual Assistant",
      "location": "Remote",
      "startDate": "2024-01",
      "current": true,
      "highlights": [
        "Managed customer support via chat and phone, resolving issues quickly",
        "Increased customer retention by 15% through personalized engagement",
        "Maintained accurate customer records and data, ensuring efficiency",
        "Supported order processing and issue resolution, reducing response time by 20%",
        "Analyzed customer feedback to improve service delivery and satisfaction"
      ]
    }
  ],
  "education": [
    {
      "institution": "Kenyatta University",
      "degree": "Bachelor of Commerce",
      "field": "Commerce",
      "startDate": "2011",
      "endDate": "2014"
    },
    {
      "institution": "East Africa School of Aviation",
      "degree": "Cabin Crew Certificate",
      "score": "Distinction"
    }
  ],
  "skills": [
    "Transaction Coordination",
    "CRM Management",
    "Client Communication",
    "Data Entry",
    "Process Optimization",
    "Administrative Support",
    "E-commerce Management",
    "Marketing Support"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Swahili",
      "fluency": "Fluent"
    }
  ],
  "certificates": [
    {
      "name": "Digital Marketing Pro",
      "issuer": "AMA & DMI"
    },
    {
      "name": "SEO Certification",
      "issuer": "HubSpot Academy"
    },
    {
      "name": "Virtual Assistant Training",
      "issuer": "ALX Africa",
      "date": "2025"
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Administrative Assistant",
      "Kenya Ports Authority",
      "Data Entry Assistant",
      "Unilever",
      "Call Centre Agent",
      "CCI Nairobi",
      "Real Estate Administrator",
      "eXp Realty",
      "E-commerce Virtual Assistant",
      "Current Role as E-commerce Virtual Assistant – The Cornrow",
      "Commerce",
      "Transaction Coordination",
      "CRM Management",
      "Client Communication",
      "Data Entry",
      "Process Optimization",
      "Administrative Support",
      "E-commerce Management",
      "Marketing Support",
      "English",
      "Swahili",
      "Digital Marketing Pro",
      "SEO Certification",
      "Virtual Assistant Training",
      "Real Estate Transaction Coordinator"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "meta": {
    "version": "1.2.1",
    "canonical": "https://livelink.cv/belindawaeni/cv.json",
    "lastModified": "2026-04-30T12:13:57.171Z",
    "generator": "FreeCV.org"
  }
}