Detail-oriented Real Estate Transaction Coordinator with over 5 years managing contract-to-close processes and CRM systems. Proven ability to streamline workflows and deliver seamless client experiences in fast-paced environments.
Nairobi, Kenya
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Skills
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Certifications
Work Experience
Administrative Assistant
Kenya Ports Authority
Jan 2016 — Oct 2018
Provided comprehensive administrative and office support
Managed documentation and office coordination efficiently
Data Entry Assistant
Unilever
Jan 2019 — Oct 2020
Verified and maintained data accuracy across multiple databases
Managed records and reporting, streamlining data processes
Call Centre Agent
CCI Nairobi
Aug 2021 — Jan 2023
Handled 50+ daily inbound/outbound calls, providing top-notch customer service
Increased sales performance by 10% monthly through tailored solutions
Maintained detailed reporting and performance tracking, exceeding targets
Real Estate Administrator
eXp Realty
Feb 2025 — Jun 2025
Supported real estate agents through comprehensive administrative tasks
Managed property listings and client records, ensuring information accuracy
Handled inquiries on sales and rentals, enhancing client relationships
Created marketing materials and content for social media campaigns
Coordinated virtual showings and open houses, attracting new clients
Built CRM workflows and automations, improving operational efficiency
E-commerce Virtual Assistant
Current Role as E-commerce Virtual Assistant – The Cornrow
Jan 2024 — PresentCurrentRemote
Managed customer support via chat and phone, resolving issues quickly
Increased customer retention by 15% through personalized engagement
Maintained accurate customer records and data, ensuring efficiency
Supported order processing and issue resolution, reducing response time by 20%
Analyzed customer feedback to improve service delivery and satisfaction
Skills
Transaction CoordinationCRM ManagementClient CommunicationData EntryProcess OptimizationAdministrative SupportE-commerce ManagementMarketing Support