Belinda Waeni

Real Estate Transaction Coordinator

Detail-oriented Real Estate Transaction Coordinator with over 5 years managing contract-to-close processes and CRM systems. Proven ability to streamline workflows and deliver seamless client experiences in fast-paced environments.

[email protected] 0743 149 051 Nairobi, Kenya

Languages

Skills

Certifications

Work Experience

Administrative Assistant

Kenya Ports Authority

Jan 2016 — Oct 2018

Provided comprehensive administrative and office support
Managed documentation and office coordination efficiently

Data Entry Assistant

Unilever

Jan 2019 — Oct 2020

Verified and maintained data accuracy across multiple databases
Managed records and reporting, streamlining data processes

Call Centre Agent

CCI Nairobi

Aug 2021 — Jan 2023

Handled 50+ daily inbound/outbound calls, providing top-notch customer service
Increased sales performance by 10% monthly through tailored solutions
Maintained detailed reporting and performance tracking, exceeding targets

Real Estate Administrator

eXp Realty

Feb 2025 — Jun 2025

Supported real estate agents through comprehensive administrative tasks
Managed property listings and client records, ensuring information accuracy
Handled inquiries on sales and rentals, enhancing client relationships
Created marketing materials and content for social media campaigns
Coordinated virtual showings and open houses, attracting new clients
Built CRM workflows and automations, improving operational efficiency

E-commerce Virtual Assistant

Current Role as E-commerce Virtual Assistant – The Cornrow

Jan 2024 — PresentCurrentRemote

Managed customer support via chat and phone, resolving issues quickly
Increased customer retention by 15% through personalized engagement
Maintained accurate customer records and data, ensuring efficiency
Supported order processing and issue resolution, reducing response time by 20%
Analyzed customer feedback to improve service delivery and satisfaction

Skills

Transaction CoordinationCRM ManagementClient CommunicationData EntryProcess OptimizationAdministrative SupportE-commerce ManagementMarketing Support

Education

Bachelor of Commerce, Commerce

Kenyatta University

2011 — 2014

Cabin Crew Certificate

East Africa School of Aviation

Distinction

Certificates

Digital Marketing Pro

AMA & DMI

2025–2030

SEO Certification

HubSpot Academy

2025–2028

Virtual Assistant Training

ALX Africa

2025

Languages

English

Fluent

Swahili

Fluent