{
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  "basics": {
    "name": "AVTAR KAUR",
    "label": "CUSTOMER SERVICES REPRESENTIVE ",
    "email": "avtarkaur260493@gmail.com",
    "summary": "Compassionate and dedicated healthcare professional with experience in patient counselling and\noperation theatre assistance in an eye hospital .Skilled in supporting ophthalmologists during\nsurgical procedures ,preparing OT ,and providing emotional support and guidance to patients .\nSeeking to contribute to quality patient care in a reputed healthcare institution.",
    "location": "Phagwara, Punjab, India"
  },
  "work": [
    {
      "company": "MITRA EYE HOSPITAL",
      "position": "CUSTOMER SERVICES REPRESENTIVE",
      "location": "INDIA",
      "startDate": "2020-08",
      "endDate": "2026-03",
      "highlights": [
        "Facilitated patient appointments, registrations, and inquiries with efficiency and care",
        "Delivered exceptional customer service, driving high levels of patient satisfaction",
        "Oversaw front desk and reception operations, ensuring seamless daily functions",
        "Collaborated with doctors, nurses, and hospital departments to optimize patient care",
        "Managed telephone calls, emails, and patient complaints with professionalism and empathy",
        "Safeguarded patient records while strictly maintaining confidentiality standards",
        "Processed billing support and insurance documentation to streamline financial operations",
        "Guided patients through hospital procedures and services, enhancing their experience",
        "Trained new staff on customer service standards and administrative protocols effectively"
      ]
    },
    {
      "company": "MERCADO LLC",
      "position": "Chief Cashier",
      "location": "Dubai, United Arab Emirates",
      "startDate": "2019-09",
      "endDate": "2020-08",
      "highlights": [
        "Handled cash transactions accurately and efficiently",
        "Scanned and bagged items promptly",
        "Processed returns and exchanges following company policies",
        "Greeted and assisted customers in a friendly and professional manner",
        "Provided helpful information about products, promotions, and item locations",
        "Maintained cleanliness and organization of register and checkout area"
      ]
    },
    {
      "company": "MITRA EYE HOSPITAL",
      "position": "Counsellor & OT Assistant",
      "location": "Phagwara, Punjab, India",
      "startDate": "2013-12",
      "endDate": "2019-07",
      "highlights": [
        "Counsel patients regarding eye conditions treatment plans and surgical procedures including cataract, LASIK, glaucoma, pterygium",
        "Explain pre-operative and post-operative instructions to patients",
        "Assist patients in understanding consent forms and surgery packages",
        "Coordinate surgery schedules and patient follow-up",
        "Address patient concerns and provide emotional support",
        "Prepare operation theatre before surgeries and sterilize instruments maintaining aseptic conditions",
        "Assist ophthalmologists during procedures and prepare patients for surgery by draping, cleaning, positioning",
        "Monitor patient condition during surgery",
        "Maintain operation theatre records and manage inventory",
        "Ensure proper disposal of biomedical waste"
      ]
    }
  ],
  "education": [
    {
      "institution": "Ramgarhia Senior Secondary School Phagwara",
      "degree": "12th Standard",
      "startDate": "2012-03",
      "endDate": "2013-03"
    },
    {
      "institution": "B-tech computer",
      "degree": "Computer Diploma",
      "startDate": "2010-03",
      "endDate": "2012-03"
    },
    {
      "institution": "Lovely Professional University",
      "degree": "Graduation"
    },
    {
      "institution": "Operation Theatre Nurse",
      "degree": "Diploma",
      "endDate": "2020"
    }
  ],
  "skills": [
    "Patient counselling & communication",
    "Ot preparation & sterile techniques",
    "Surgery coordination",
    "Patient record maintenance",
    "Teamwork and multitasking",
    "Basic computer Knowledge (MS OFFICE, EXCEL ,HOSPITAL SOFTWARE )",
    "Customer Relationship Management",
    "Verbal Communication",
    "Time Management",
    "Problem Solving",
    "Active Listening",
    "Data Entry",
    "Sales Support",
    "Call Center Operations",
    "Feedback Management"
  ],
  "languages": [
    {
      "language": "PUNJABI",
      "fluency": "Fluent"
    },
    {
      "language": "ENGLISH",
      "fluency": "Fluent"
    },
    {
      "language": "HINDI",
      "fluency": "Fluent"
    }
  ],
  "certificates": [
    {
      "name": "OPERATION THEATRE TECHNICIAN COURSE"
    },
    {
      "name": "BASIC LIFE SUPPORT (BLS)"
    },
    {
      "name": "INFECTION CONTROL TRAINNIG"
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "CUSTOMER SERVICES REPRESENTIVE",
      "MITRA EYE HOSPITAL",
      "Chief Cashier",
      "MERCADO LLC",
      "Counsellor & OT Assistant",
      "Patient counselling & communication",
      "Ot preparation & sterile techniques",
      "Surgery coordination",
      "Patient record maintenance",
      "Teamwork and multitasking",
      "Customer Relationship Management",
      "Verbal Communication",
      "Time Management",
      "Problem Solving",
      "Active Listening",
      "Data Entry",
      "Sales Support",
      "Call Center Operations",
      "Feedback Management",
      "PUNJABI",
      "ENGLISH",
      "HINDI",
      "OPERATION THEATRE TECHNICIAN COURSE",
      "BASIC LIFE SUPPORT (BLS)",
      "INFECTION CONTROL TRAINNIG"
    ],
    "yearsOfExperience": 6,
    "seniority": "executive",
    "highestEducation": "Diploma"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "version": "1.2.2",
    "canonical": "https://livelink.cv/avtarkaur/cv.json",
    "lastModified": "2026-08-07T08:03:18.322Z",
    "generator": "FreeCV.org"
  }
}