AVTAR KAUR
CUSTOMER SERVICES REPRESENTIVE
Compassionate and dedicated healthcare professional with experience in patient counselling and operation theatre assistance in an eye hospital .Skilled in supporting ophthalmologists during surgical procedures ,preparing OT ,and providing emotional support and guidance to patients . Seeking to contribute to quality patient care in a reputed healthcare institution.
[email protected] Phagwara, Punjab, India
0+
Years experience
0
Languages
0
Skills
Work Experience
CUSTOMER SERVICES REPRESENTIVE
MITRA EYE HOSPITAL
Aug 2020 — Mar 2026INDIA
- Facilitated patient appointments, registrations, and inquiries with efficiency and care
- Delivered exceptional customer service, driving high levels of patient satisfaction
- Oversaw front desk and reception operations, ensuring seamless daily functions
- Collaborated with doctors, nurses, and hospital departments to optimize patient care
- Managed telephone calls, emails, and patient complaints with professionalism and empathy
- Safeguarded patient records while strictly maintaining confidentiality standards
- Processed billing support and insurance documentation to streamline financial operations
- Guided patients through hospital procedures and services, enhancing their experience
- Trained new staff on customer service standards and administrative protocols effectively
Chief Cashier
MERCADO LLC
Sep 2019 — Aug 2020Dubai, United Arab Emirates
- Handled cash transactions accurately and efficiently
- Scanned and bagged items promptly
- Processed returns and exchanges following company policies
- Greeted and assisted customers in a friendly and professional manner
- Provided helpful information about products, promotions, and item locations
- Maintained cleanliness and organization of register and checkout area
Counsellor & OT Assistant
MITRA EYE HOSPITAL
Dec 2013 — Jul 2019Phagwara, Punjab, India
- Counsel patients regarding eye conditions treatment plans and surgical procedures including cataract, LASIK, glaucoma, pterygium
- Explain pre-operative and post-operative instructions to patients
- Assist patients in understanding consent forms and surgery packages
- Coordinate surgery schedules and patient follow-up
- Address patient concerns and provide emotional support
- Prepare operation theatre before surgeries and sterilize instruments maintaining aseptic conditions
- Assist ophthalmologists during procedures and prepare patients for surgery by draping, cleaning, positioning
- Monitor patient condition during surgery
- Maintain operation theatre records and manage inventory
- Ensure proper disposal of biomedical waste
Skills
Patient counselling & communicationOt preparation & sterile techniquesSurgery coordinationPatient record maintenanceTeamwork and multitaskingBasic computer Knowledge (MS OFFICE, EXCEL ,HOSPITAL SOFTWARE )Customer Relationship ManagementVerbal CommunicationTime ManagementProblem SolvingActive ListeningData EntrySales SupportCall Center OperationsFeedback Management
Education
12th Standard
Ramgarhia Senior Secondary School Phagwara
Computer Diploma
B-tech computer
Graduation
Lovely Professional University
Diploma
Operation Theatre Nurse
Certifications
OPERATION THEATRE TECHNICIAN COURSE
BASIC LIFE SUPPORT (BLS)
INFECTION CONTROL TRAINNIG
Languages
PUNJABI
Fluent
ENGLISH
Fluent
HINDI
Fluent