Athi Kafu

Customer Service Specialist

Dynamic customer service professional with experience in sales and retention roles across contact centers. Known for excellent communication skills and problem-solving abilities, with a proven track record of achieving customer satisfaction and loyalty. Seeking to leverage strengths in a challenging new opportunity.

[email protected] 0684594283 Newlands West, Durban LinkedIn Profile or Portfolio Link
0+
Years experience
0
Languages
0
Skills
Work Experience
Customer Service Agent
Ec3
2024 — 2025
  • Provided outstanding customer support, improving client retention by 25%
  • Managed and resolved customer complaints within required timeframes, achieving a 95% satisfaction rating
  • Utilized CRM systems to track and analyze over 200 customer interactions per week
Sales Agent (DSTV)
Ignition Group
2021 — 2023
  • Achieved a 30% sales growth by implementing targeted promotional strategies
  • Managed customer accounts for over 150 clients, ensuring high levels of satisfaction and loyalty
  • Coordinated with team members to consistently meet and exceed monthly sales targets by 15%
Retention Agent
Smart Thinkers Call Centre
2018 — 2021
  • Retained 90% of customers through effective customer engagement strategies
  • Handled an average of 50 customer inquiries per day, resolving issues promptly
  • Trained and onboarded new staff on best practices in customer retention, reducing training time by 20%
Skills
Negotiating SkillsListening SkillsProblem SolvingCustomer ServiceVerbal and Written CommunicationActive ListeningCall HandlingComplaint ManagementCRM SystemsTime ManagementTeam CollaborationAdaptability
Education
Grade 12 (NSC)
Riverdene Secondary School
2017
NQF Level 4, Contact Centre Operations
Vital College
2023 — 2024
Languages
English
Fluent
IsiZulu
Native
IsiXhosa
Intermediate
References available upon request.
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