Front controller with strong teamwork, time management, communication, and problem-solving skills.
Doha, Qatar
0
Languages
0
Skills
Work Experience
Front Controller
Trust Exchange Asian Village Branch
Present
Served 50–80+ customers daily, handling remittance, currency exchange, and other financial service transactions with a strong focus on accuracy and customer satisfaction.
Processed 100+ transactions per day, ensuring accurate cash handling, documentation, and adherence to internal procedures and regulatory requirements.
Assisted customers with international money transfers and remittance services, resolving transaction-related queries efficiently and reducing service delays.
Managed daily cash transactions and reconciliations involving significant cash volumes, maintaining accurate records and minimizing discrepancies.
Verified customer identification and transaction documentation for 50+ transactions daily, supporting KYC/AML compliance and reducing operational risk.
Responded to 30–50+ customer enquiries daily, providing clear guidance on exchange rates, transfer procedures, fees, and transaction requirements.
Maintained high service standards in a fast-paced branch environment, contributing to smooth customer flow and efficient transaction processing during peak periods.
Coordinated with internal teams to resolve transaction issues and customer complaints, helping achieve same-day resolution for the majority of routine queries.
Receptionist cum Admin
Texas Cargo and Courier Service
Mar 2025 — Dec 2025
Managed front desk operations and provided customer support
Coordinated schedules and maintained office records
Resolved customer inquiries efficiently and effectively
Skills
TeamworkCommunicationTime ManagementProblem SolvingAccounting PackagesTally TrainingBarista Training