ASIF NAZEER

SENIOR CUSTOMER SUPPORT/PRODUCT ASSOCIATE

Tel: 8921279147 D.O.B: 03/01/1997 Gender: Male Status: Single Nationality: India Email: [email protected] Address: No 2, 1st cross, Kamalamalayat, Bengaluru, 560014

Bengaluru, India

Years experience

Skills

Work Experience

Customer Product/support Associate

Accenture solutions Pvt. Ltd

Jan 2023 — Jul 2026Bengaluru, Karnataka

Respond to customer inquiries via phone, email, chat, or social media
Resolve complex customer complaints and escalations
Investigate account, billing, technical, or service-related issues
Ensure customer satisfaction and maintain service quality
Document customer interactions accurately in CRM systems
Guide and mentor new or junior customer support associates
Collaborate with other departments to resolve customer issues
Meet KPIs such as customer satisfaction (CSAT), response time, resolution time, and quality scores

Business Development Associate

Interviewbit Software Service pvt ltd

Sep 2022 — Nov 2022Bengaluru, Karnataka

Answer customer questions about the product via phone, email, or chat
Troubleshoot technical and functional issues
Guide customers through product features and setup
Escalate bugs or complex issues to engineering teams
Track customer issues in ticketing systems such as Jira, Zendesk, or ServiceNow
Test solutions before responding to customers
Create and update knowledge base articles and FAQs
Follow up with customers until issues are fully resolved

Customer Support/product Associate

CueLearn Pvt Ltd

Aug 2021 — May 2022Bengaluru, Karnataka

Delivered customer support through phone, email, and chat while ensuring high customer satisfaction
Resolved customer queries and complex issues within defined service level agreements (SLAs)
Handled customer retention by addressing concerns, resolving complaints, and reducing customer churn
Identified customer needs and recommended suitable products and services to drive sales and upselling opportunities
Provided end-to-end product support, including troubleshooting, issue resolution, and feature guidance
Managed and prioritized support tickets using CRM and ticketing tools
Escalated technical issues to appropriate teams and tracked them through to resolution
Maintained accurate records of customer interactions and follow-up actions
Collaborated with cross-functional teams to improve customer experience and service delivery
Consistently achieved quality, productivity, customer satisfaction (CSAT), and sales performance targets

Business Development Associate

Codingal Technologies Private Limited

Apr 2021 — Aug 2021Bengaluru, Karnataka

Conducted market research to identify potential clients and business opportunities
Assisted in developing sales strategies to increase revenue
Collaborated with team members to achieve sales targets
Managed customer relationships and provided support during the sales process

Business Development Trainee

BYJU’S Think & Learn Pvt. Ltd.

Aug 2020 — Dec 2020Bengaluru, Karnataka

Conducted market research to identify potential clients and business opportunities
Assisted in developing sales strategies to increase revenue
Collaborated with team members to achieve sales targets
Managed customer relationships and provided support during the sales process

Business Development Trainee

BYJU’S Think & Learn Pvt. Ltd

Jan 2020 — May 2020Bengaluru, Karnataka

Conducted market research to identify potential clients and business opportunities
Assisted in developing sales strategies to increase revenue
Collaborated with team members to achieve sales targets
Managed customer relationships and provided support during the sales process

Delivery Boy

Saisun Outsourcing

Aug 2019 — Jan 2020Bengaluru, Karnataka

Skills

CRM Tools (Salesforce, Zendesk, Freshdesk, HubSpot)Ticket ManagementMicrosoft ExcelMicrosoft OfficeEmail SupportChat SupportKnowledge Base ManagementBasic Technical SupportSaaSSAPMicrosoft Excel & Microsoft OfficeEmail & Chat Support

Education

Bachelor of Commerce

Sabarmati University