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    "name": "ASHLEY DANIELLE WHEELER",
    "label": "Patient Access Representative",
    "email": "igotudanni@icloud.com",
    "summary": "Healthcare administration graduate and U.S. Army veteran with experience in patient-facing support, medical billing and coding training, documentation, records management, and compliance-focused operations. Trained in patient intake, appointment scheduling, insurance verification, billing inquiries, and electronic health record workflows. Known for attention to detail, accountability, clear communication, and handling sensitive information appropriately. Seeking to support patient access, registration, and front-office operations.",
    "location": "Houston, TX"
  },
  "work": [
    {
      "company": "Texan Chiropractic",
      "position": "Medical Billing & Coding Extern",
      "location": "Houston, TX",
      "startDate": "2024-08",
      "endDate": "2024-10",
      "highlights": [
        "Completed 205 hours of supervised externship experience in a healthcare office environment",
        "Supported patient intake, appointment scheduling, and patient questions related to billing",
        "Performed insurance verification and practiced medical billing and coding workflows",
        "Used or received exposure to electronic health record systems, including Epic and eClinicalWorks",
        "Maintained accurate documentation and followed patient confidentiality and HIPAA-related practices"
      ]
    },
    {
      "company": "United States Army",
      "position": "Ammunition / Logistics Specialist and Administrative & Training Duties",
      "startDate": "2009",
      "endDate": "2017",
      "highlights": [
        "Maintained accurate administrative, operational, inventory, and accountability records in a high-responsibility environment",
        "Prepared reports and documentation to support audits, readiness, and operational planning",
        "Followed established procedures and regulatory requirements while safeguarding sensitive information and accountable assets",
        "Trained, coached, and supported team members; communicated instructions and expectations clearly",
        "Coordinated logistics and cross-functional tasks while prioritizing accuracy, organization, and timely completion"
      ]
    }
  ],
  "education": [
    {
      "institution": "The College of Health Care Professions",
      "degree": "Associate of Applied Science (A.A.S)",
      "field": "Health & Medical Administrative Services",
      "endDate": "2025"
    },
    {
      "institution": "The College of Health Care Professions",
      "degree": "Medical Billing & Coding Certificate",
      "endDate": "2024"
    },
    {
      "institution": "Albany Technical College",
      "degree": "GED",
      "endDate": "2003"
    }
  ],
  "skills": [
    "Patient Intake & Scheduling",
    "Patient Service & Communication",
    "Insurance Verification",
    "Medical Billing & Coding Fundamentals",
    "HIPAA & Confidentiality",
    "Electronic Health Records (Epic, eClinicalWorks)",
    "Records Management & Data Accuracy",
    "Administrative Support",
    "Training & Team Collaboration",
    "Audit-Ready Documentation"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Native"
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  "certificates": [
    {
      "name": "Basic Life Support (BLS) Certification"
    },
    {
      "name": "CPR and AED Certification"
    },
    {
      "name": "Valid Driver’s License"
    },
    {
      "name": "Certified Coding Specialist (CCS)",
      "issuer": "American Health Information Management Association (AHIMA)"
    }
  ],
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    "yearsOfExperience": 18,
    "seniority": "lead",
    "highestEducation": "Associate's"
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