ASHLEY DANIELLE WHEELER

Patient Access Representative

Healthcare administration graduate and U.S. Army veteran with experience in patient-facing support, medical billing and coding training, documentation, records management, and compliance-focused operations. Trained in patient intake, appointment scheduling, insurance verification, billing inquiries, and electronic health record workflows. Known for attention to detail, accountability, clear communication, and handling sensitive information appropriately. Seeking to support patient access, registration, and front-office operations.

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Years experience
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Language
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Skills
Work Experience
Medical Billing & Coding Extern
Texan ChiropracticHouston, TX
Aug 2024 — Oct 2024
  • Completed 205 hours of supervised externship experience in a healthcare office environment
  • Supported patient intake, appointment scheduling, and patient questions related to billing
  • Performed insurance verification and practiced medical billing and coding workflows
  • Used or received exposure to electronic health record systems, including Epic and eClinicalWorks
  • Maintained accurate documentation and followed patient confidentiality and HIPAA-related practices
Ammunition / Logistics Specialist and Administrative & Training Duties
United States Army
2009 — 2017
  • Maintained accurate administrative, operational, inventory, and accountability records in a high-responsibility environment
  • Prepared reports and documentation to support audits, readiness, and operational planning
  • Followed established procedures and regulatory requirements while safeguarding sensitive information and accountable assets
  • Trained, coached, and supported team members; communicated instructions and expectations clearly
  • Coordinated logistics and cross-functional tasks while prioritizing accuracy, organization, and timely completion
Skills
Patient Intake & SchedulingPatient Service & CommunicationInsurance VerificationMedical Billing & Coding FundamentalsHIPAA & ConfidentialityElectronic Health Records (Epic, eClinicalWorks)Records Management & Data AccuracyAdministrative SupportTraining & Team CollaborationAudit-Ready Documentation
Education
Associate of Applied Science (A.A.S), Health & Medical Administrative Services
The College of Health Care Professions
Medical Billing & Coding Certificate
The College of Health Care Professions
GED
Albany Technical College
Certifications
Basic Life Support (BLS) Certification
CPR and AED Certification
Valid Driver’s License
Certified Coding Specialist (CCS)
American Health Information Management Association (AHIMA)
Languages
English
Native
References available upon request.