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    "name": "Priya Sharma",
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        "Owned the Stripe Invoicing product used by 400K+ businesses, growing monthly revenue 32% YoY",
        "Defined and shipped 3 major product initiatives that collectively generated $12M in new ARR",
        "Collaborated with 18-person engineering team using Agile, maintaining a 94% sprint completion rate",
        "Launched subscription billing feature reducing customer churn by 22% within 6 months of release"
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    {
      "company": "Intercom",
      "position": "Product Manager",
      "location": "San Francisco, CA",
      "startDate": "2018-04",
      "endDate": "2021-01",
      "highlights": [
        "Led development of AI-powered customer support feature adopted by 60% of enterprise customers within 3 months",
        "Drove NPS score improvement from 42 to 67 through systematic user research and iterative releases",
        "Prioritised and managed backlog of 200+ feature requests, increasing team output by 25%"
      ]
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    {
      "company": "Salesforce",
      "position": "Associate Product Manager",
      "location": "San Francisco, CA",
      "startDate": "2017-07",
      "endDate": "2018-04",
      "highlights": [
        "Contributed to roadmap for Sales Cloud, supporting $3B revenue business unit",
        "Conducted 50+ user interviews translating insights into 12 shipped product improvements"
      ]
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      "institution": "Stanford University",
      "degree": "BS Management Science & Engineering",
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      "startDate": "2013",
      "endDate": "2017"
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