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  "basics": {
    "name": "Arwin Ricaforte",
    "summary": "Experienced Technical Support Representative with a background in application setup, device troubleshooting, and remote customer support. Skilled in resolving technical issues, documenting cases in CRM systems, and delivering accurate, friendly service.",
    "location": "Rizal, Philippines"
  },
  "work": [
    {
      "company": "Dexcom Inc",
      "position": "Technical Support Representative",
      "location": "Taguig City, Philippines",
      "startDate": "2023-02",
      "endDate": "2026-09",
      "highlights": [
        "Guided users through Dexcom app setup and device pairing.",
        "Troubleshot Dexcom continuous glucose monitoring issues for customers, enhancing user experience.",
        "Answered product questions using Dexcom knowledge base and support scripts.",
        "Documented support cases in Dexcom CRM and ticketing tools, ensuring accurate tracking of customer inquiries."
      ]
    },
    {
      "company": "Quantrics Enterprises Inc.",
      "position": "Back Office Specialist",
      "location": "Rizal, Philippines",
      "startDate": "2020-12",
      "endDate": "2023-02",
      "highlights": [
        "Processed back office requests for Quantrics client support operations, ensuring timely resolution and client satisfaction",
        "Coordinated and maintained account records using internal workflow systems to support operational efficiency",
        "Reviewed customer documents for completeness and accuracy, facilitating compliance and reducing processing delays",
        "Resolved service issues through email and ticket tracking"
      ]
    },
    {
      "company": "Concentrix",
      "position": "Technical Support Representative",
      "location": "Quezon CIty, Philippines",
      "startDate": "2019-02",
      "endDate": "2020-02",
      "highlights": [
        "Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.",
        "Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.",
        "Identified customer needs promptly to enhance service delivery.",
        "Assisted customers with requests and answered questions to elevate satisfaction."
      ]
    },
    {
      "company": "International Toy World Inc",
      "position": "Sales Clerk/Stock Clerk",
      "location": "Marikina City, Philippines",
      "startDate": "2014-01",
      "endDate": "2014-06",
      "highlights": [
        "Assisted customers with toy selection and store questions",
        "Stocked shelves with new merchandise and seasonal toys",
        "Checked pricing labels and updated shelf tags",
        "Supported display setup for promotions and holiday sections"
      ]
    }
  ],
  "education": [
    {
      "institution": "Datamex Institute of Computer Technology",
      "degree": "Undergraduate",
      "field": "Associate in Computer Technology",
      "startDate": "2009",
      "endDate": "2010"
    },
    {
      "institution": "Antipolo National High School",
      "degree": "High School Graduate",
      "startDate": "2004",
      "endDate": "2009"
    }
  ],
  "languages": [
    {
      "language": "Filipino",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Conversational"
    }
  ],
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  "availability": {
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      "Dexcom Inc",
      "Back Office Specialist",
      "Quantrics Enterprises Inc.",
      "Concentrix",
      "Sales Clerk/Stock Clerk",
      "International Toy World Inc",
      "Associate in Computer Technology",
      "Filipino",
      "English"
    ],
    "yearsOfExperience": 13,
    "seniority": "lead",
    "highestEducation": "Associate's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "lastModified": "2026-10-07T07:55:42.598Z",
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}