Arwin Ricaforte
Experienced Technical Support Representative with a background in application setup, device troubleshooting, and remote customer support. Skilled in resolving technical issues, documenting cases in CRM systems, and delivering accurate, friendly service.
Rizal, Philippines
0+
Years experience
0
Languages
Work Experience
Technical Support Representative
- Guided users through Dexcom app setup and device pairing.
- Troubleshot Dexcom continuous glucose monitoring issues for customers, enhancing user experience.
- Answered product questions using Dexcom knowledge base and support scripts.
- Documented support cases in Dexcom CRM and ticketing tools, ensuring accurate tracking of customer inquiries.
Back Office Specialist
- Processed back office requests for Quantrics client support operations, ensuring timely resolution and client satisfaction
- Coordinated and maintained account records using internal workflow systems to support operational efficiency
- Reviewed customer documents for completeness and accuracy, facilitating compliance and reducing processing delays
- Resolved service issues through email and ticket tracking
Technical Support Representative
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs promptly to enhance service delivery.
- Assisted customers with requests and answered questions to elevate satisfaction.
Sales Clerk/Stock Clerk
- Assisted customers with toy selection and store questions
- Stocked shelves with new merchandise and seasonal toys
- Checked pricing labels and updated shelf tags
- Supported display setup for promotions and holiday sections
Education
Undergraduate, Associate in Computer Technology
Datamex Institute of Computer Technology
High School Graduate
Antipolo National High School
Languages
Filipino
Native
English
Conversational
References available upon request.