ARPHY ANASARIAS
FMCG & Operations Support Professional
Operations and administrative support professional with nearly 20 years of experience across the Philippines and Saudi Arabia, including extensive experience in FMCG distribution, customer service operations, team supervision and cross-functional coordination. Experienced in supporting daily operations, coordinating sales orders and deliveries, monitoring workflow, preparing operational reports and maintaining business continuity during staff and management absences. Demonstrated contribution to process improvement, including reducing sales-order processing time from approximately 20 minutes to 3 minutes through automation. Proficient in ERP/CRM systems, SAP BusinessObjects, WMS and Microsoft Office applications.
Dubai, UAE
0+
Years experience
0
Languages
0
Skills
Work Experience
Customer Service Supervisor
- Coordinated daily customer service and operational activities within an FMCG distribution environment, supporting timely order processing and fulfillment.
- Supervised an eight-member customer service team, monitored daily workloads and helped resolve customer and operational issues.
- Coordinated sales orders, stock movement follow-ups, warehouse communications, delivery arrangements and logistics requirements across departments.
- Acted as a central point of contact for internal departments, management, customers, stakeholders and local and international vendors.
- Coordinated with sales, warehouse, logistics, finance, HR and other teams to address operational requirements and maintain workflow continuity.
- Provided interim operational and administrative coverage during staff and management absences, helping ensure daily activities continued with minimal disruption.
- Supported delegated workforce administration, including attendance and overtime approvals and the handling of routine internal staff concerns.
- Prepared operational reports and coordinated business information to support monitoring, communication and management decision-making.
- Contributed to reporting improvements by helping transition manual reporting activities to computer-generated reports.
- Coordinated with relevant personnel on system-related issues and workflow improvements affecting order processing and operational reporting.
- Supported employee onboarding and delivered adult first-aid training to employees to promote workplace safety awareness and emergency preparedness.
- Maintained employee database information, photographs and relevant records when assigned.
- (KEY ACHIEVEMENTS) Sales-Order Processing Improvement: Contributed to automation that reduced processing time from approximately 20 minutes to 3 minutes, improving turnaround time and workflow efficiency.
- (KEY ACHIEVEMENTS) Reporting Efficiency: Helped transition manual reports to computer-generated reporting, reducing repetitive work and improving consistency.
- (KEY ACHIEVEMENTS) Team Leadership and Operational Continuity: Supervised an eight-member customer service team and provided interim operational coverage during staff and management absences.
- (KEY ACHIEVEMENTS) Employee Database Maintenance: Updated employee records, including photographs and relevant information, to support organized and accurate database records.
Operations Traffic Specialist
- Delivered customer support and handled service-related enquiries in a fast-paced telecommunications environment.
- Monitored operational activities and coordinated service issues with relevant teams to support timely resolution.
- Performed data verification, account auditing and billing validation in accordance with established procedures.
- Supported technical incident coordination, authorized customer communications and international roaming activation.
- Maintained accurate records and followed operational processes, service standards and confidentiality requirements.
Skills
FMCG Distribution OperationsDaily Operations CoordinationCustomer Service OperationsSales-Order Processing and FulfillmentTeam Supervision and Staff CoordinationCross-Functional CommunicationSupply Chain and Logistics CoordinationWarehouse and Delivery CoordinationOperational Reporting and Data ManagementProcess Improvement and Workflow EfficiencyAttendance and Overtime AdministrationCustomer and Vendor RelationsInterim Operational CoverageEmployee Records and Confidential DocumentationIssue Resolution and Business ContinuityERP/CRM: Orion ERP/CRMReporting Systems: SAP BusinessObjects (SAP BO)Supply Chain Systems: Warehouse Management Systems (WMS)Microsoft Office: Excel, Word, PowerPoint and OutlookBusiness Systems: Microsoft Dynamics 365, Enterprise Information Systems (EIS)Collaboration and Productivity: Microsoft Teams, Zoom, Google Workspace, Adobe Acrobat, Canva and AI productivity tools
Education
Bachelor of Arts in Mass Communication, Broadcasting
Lyceum of the Philippines University
- undergraduate coursework, completing 96 academic units equivalent to 3 years.
Certificate in Nursing Aide, Healthcare & Clinical Support
Total Care International
- Academic Achiever garnering a final score of 92.14% for both Theory and Skills on Patient Care Assistant, Nursing Aide and Extensive Caregiving.
- Special Citation for Exemplary Behavior.
- Outstanding Alumni Certificate 2023 for adding prestige to the organization.
Certifications
Basic Life Support (CPR and AED Program)
American Heart Association | Ministry of National Guard Health Affairs - Saudi Arabia
HSI Adult First Aid
Arabian Safety Training Institute | American Safety & Health Institute - Saudi Arabia
Wound Management Training Module
Future Leader Training Centre - Saudi Arabia
Languages
English
Fluent
Arabic
Basic
Tagalog
Native
References available upon request.