{
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  "basics": {
    "name": "Arnold Alferez",
    "label": "Customer Support Specialist",
    "summary": "Bilingual Customer Support Specialist with 5+ years of experience in high-volume remote environments, specializing in scheduling coordination, CRM-based ticket management, billing support, and cross-functional communication across operations, providers, and customers.",
    "location": "San Salvador, El Salvador",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "arnold-alferez-12230a20b",
        "url": "https://linkedin.com/in/arnold-alferez-12230a20b"
      }
    ]
  },
  "work": [
    {
      "company": "Curex Allergy",
      "position": "Patient Success Coordinator",
      "location": "New York, NY",
      "startDate": "2023-07",
      "current": true,
      "highlights": [
        "Handle 50+ daily patient interactions across chat, email, and phone support",
        "Schedule and coordinate 20+ initial and follow-up appointments daily",
        "Coordinate with pharmacies and providers via Slack regarding prescription tracking updates and patient inquiries",
        "Support billing operations by handling payments, discounts, refunds, and patient account updates with accuracy and professionalism",
        "Maintain accurate patient records, test results, and follow-up documentation in a fast-paced remote environment"
      ]
    },
    {
      "company": "MetLife",
      "position": "Customer Support Specialist",
      "location": "New York, NY",
      "startDate": "2020-03",
      "endDate": "2023-05",
      "highlights": [
        "Handled 40+ daily customer interactions across phone and email support for Group Life insurance accounts",
        "Maintained a 95% customer satisfaction score and 85%+ first-contact resolution rate in a high-volume support environment",
        "Assisted employees from major U.S. companies including Boeing, NASA, and General Motors with policy inquiries, benefits, and account-related requests",
        "Reviewed company-specific insurance plans and processed account transactions, including loans, withdrawals, and beneficiary updates, while ensuring compliance with policy guidelines and documentation procedures"
      ]
    },
    {
      "company": "Sunnova Energy",
      "position": "Customer Support / Scheduling Coordinator",
      "location": "Houston, TX (Remote)",
      "startDate": "2018-01",
      "endDate": "2020-02",
      "highlights": [
        "Scheduled solar installation, service, roof replacement, and critter guard appointments for U.S.-based customers",
        "Coordinated with technicians and internal teams to ensure timely service completion",
        "Assisted customers with scheduling updates, service inquiries, and appointment confirmations",
        "Recommended battery backup and additional system protection options based on customer energy needs and outage preparedness goals"
      ]
    }
  ],
  "education": [
    {
      "institution": "Liceo Cristiano Rev. Juan Bueno Central",
      "degree": "High School Diploma in Accounting and Bilingual Administrative Studies",
      "startDate": "2011",
      "endDate": "2013"
    }
  ],
  "skills": [
    "Dispatch Coordination",
    "G-Suite/Microsoft Office",
    "CRM Systems",
    "Case Management",
    "Data Entry & Documentation",
    "Slack",
    "Zoom",
    "Canva",
    "G-Suite/Microsoft Office",
    "Zendesk",
    "Salesforce",
    "Trello"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent (C2) EF SET English Certificate "
    },
    {
      "language": "Spanish",
      "fluency": "Native"
    }
  ],
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    "status": "open",
    "sponsorship": false
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      "G-Suite/Microsoft Office",
      "CRM Systems",
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      "Data Entry & Documentation",
      "Slack",
      "Zoom",
      "Canva",
      "Zendesk",
      "Salesforce",
      "Trello",
      "English",
      "Spanish"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Diploma"
  },
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    "email": true,
    "platform": "freecv.org"
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    "lastModified": "2026-05-13T04:24:47.642Z",
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}