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    "name": "ARAFATH SHAZID",
    "label": "Customer Care Representative",
    "summary": "Bachelor of Science graduate specialising in Apparel Manufacture & Technology. Completed studies at BGMEA University of Fashion & Technology, Dhaka. Ready to put my skills in customer care and communication to work in a challenging position to launch my career and build a valuable skill set.",
    "location": "Dhaka, Bangladesh"
  },
  "work": [
    {
      "company": "Pro Leads BPO",
      "position": "Customer Care Representative",
      "location": "Dhaka, Bangladesh",
      "startDate": "2022-11",
      "endDate": "2022-02",
      "highlights": [
        "Handled customer calls from USA, addressing inquiries and providing effective support to enhance customer experience",
        "Negotiated terms with customers to achieve mutually beneficial agreements, fostering positive relationships",
        "Managed ongoing client interactions to ensure satisfaction and promote retention."
      ]
    }
  ],
  "education": [
    {
      "institution": "BGMEA University of Fashion & Technology",
      "degree": "Bachelor of Science",
      "field": "Apparel Manufacture & Technology",
      "startDate": "2022-01",
      "score": "3.1"
    },
    {
      "institution": "Bogura Cantonment Public School & College",
      "degree": "Higher Secondary Certificate",
      "field": "Business Studies",
      "startDate": "2014-01",
      "endDate": "2016-01",
      "score": "3.3"
    },
    {
      "institution": "A.P.A.B. Public School & College, Bogura",
      "degree": "Secondary School Certificate",
      "field": "Business Studies",
      "startDate": "2014-01",
      "score": "4.1"
    },
    {
      "institution": "BGMEA University of Fashion & Technology - Dhaka",
      "degree": "BSc.",
      "field": "Apparel Manufacture & Technology",
      "endDate": "2022-01",
      "score": "3.1"
    },
    {
      "institution": "Bogura Cantonment Public School & College - Bogura",
      "degree": "HSC",
      "field": "Business Studies",
      "startDate": "2014-01",
      "endDate": "2016-01",
      "score": "3.3"
    },
    {
      "institution": "A.P.A.B. Public School & College, Bogura - Bogura",
      "degree": "SSC",
      "field": "Business Studies",
      "endDate": "2014-01",
      "score": "4.1"
    }
  ],
  "languages": [
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      "language": "Bengali",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Hindi",
      "fluency": "Advanced"
    }
  ],
  "references": [
    {
      "name": "Shahadil Amin",
      "title": "Accountant",
      "company": "HRIS Fashion Group",
      "email": "Shahadilamin@hfg.com",
      "phone": "01719773037"
    },
    {
      "name": "Shamima Nuz",
      "title": "Merchant",
      "company": "Nice Look Fashion Group",
      "email": "shamimanuz@gmail.com",
      "phone": "01320358381"
    },
    {
      "name": "Shahadil Amin",
      "title": "HRIS Fashion Group, Accountant",
      "email": "Shahadilamin@hfg.com"
    },
    {
      "name": "Shamima Nuz",
      "title": "Nice Look Fashion Group, Merchant",
      "email": "shamimanuz@gmail.com"
    }
  ],
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      "items": [
        {
          "name": "Member, \"Shakuntala\" Cultural Academy",
          "summary": "2016-2019. Performed cultural program, Performed on Play"
        }
      ]
    },
    {
      "name": "Personal Information",
      "items": [
        {
          "name": "Member, \"Shakuntala\" Cultural Academy",
          "summary": "2016-2019. Performed cultural program, Performed on Play",
          "highlights": [
            "Father's Name: Md. Razwanul Islam",
            "Mother's Name: Shamima Jahan",
            "Date of Birth: 01/01/1999",
            "Gender: Male",
            "Religion: Islam"
          ]
        }
      ]
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      "name": "Disclaimer",
      "items": [
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          "name": "I hereby declare that the above statements are true to the best of my knowledge.",
          "highlights": [
            "Member, \"Shakuntala\" Cultural Academy, 2016-2019, Performed cultural program, Performed on Play"
          ]
        }
      ]
    }
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      "Father's Name: Md. Razwanul Islam",
      "Mother's Name: Shamima Jahan",
      "Date of Birth: 01/01/1999",
      "Gender: Male",
      "Religion: Islam",
      "Shahadil Amin",
      "HRIS Fashion Group, Accountant",
      "Shamima Nuz",
      "Nice Look Fashion Group, Merchant"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
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    "platform": "freecv.org"
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    "lastModified": "2026-09-08T10:55:56.347Z",
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