ARAFATH SHAZID

Customer Care Representative

Bachelor of Science graduate specialising in Apparel Manufacture & Technology. Completed studies at BGMEA University of Fashion & Technology, Dhaka. Ready to put my skills in customer care and communication to work in a challenging position to launch my career and build a valuable skill set.

Dhaka, Bangladesh
0
Languages
Work Experience
Customer Care Representative
Pro Leads BPODhaka, Bangladesh
Nov 2022 — Feb 2022
  • Handled customer calls from USA, addressing inquiries and providing effective support to enhance customer experience
  • Negotiated terms with customers to achieve mutually beneficial agreements, fostering positive relationships
  • Managed ongoing client interactions to ensure satisfaction and promote retention.
Education
Bachelor of Science, Apparel Manufacture & Technology
BGMEA University of Fashion & Technology
Jan 20223.1 / 4.0
Higher Secondary Certificate, Business Studies
Bogura Cantonment Public School & College
Jan 2014 — Jan 20163.3 / 4.0
Secondary School Certificate, Business Studies
A.P.A.B. Public School & College, Bogura
Jan 20144.1 / 4.0
BSc., Apparel Manufacture & Technology
BGMEA University of Fashion & Technology - Dhaka
3.1 / 4.0
HSC, Business Studies
Bogura Cantonment Public School & College - Bogura
01/2014 — 01/20163.3 / 4.0
SSC, Business Studies
A.P.A.B. Public School & College, Bogura - Bogura
4.1 / 4.0
References
Shahadil Amin
Accountant · HRIS Fashion Group
[email protected] · 01719773037
Shamima Nuz
Merchant · Nice Look Fashion Group
[email protected] · 01320358381
Languages
Bengali
Native
English
Fluent
Hindi
Advanced
Extracurricular Activities
Member, "Shakuntala" Cultural Academy
2016-2019

Performed cultural program, Performed on Play

Personal Information
Member, "Shakuntala" Cultural Academy
2016-2019

Performed cultural program, Performed on Play

  • Father's Name: Md. Razwanul Islam
  • Mother's Name: Shamima Jahan
  • Date of Birth: 01/01/1999
  • Gender: Male
  • Religion: Islam
Disclaimer
I hereby declare that the above statements are true to the best of my knowledge.
  • Member, "Shakuntala" Cultural Academy, 2016-2019, Performed cultural program, Performed on Play
References
Shahadil Amin
HRIS Fashion Group, Accountant

[email protected], 01719773037

Shamima Nuz
Nice Look Fashion Group, Merchant

[email protected], 01320358381

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