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  "basics": {
    "name": "Aphelele Ngcobo",
    "label": "Customer Service Associate",
    "summary": "Enthusiastic individual with a strong background in accounting and customer service. I excel at managing financial tasks, ensuring accuracy, and supporting team goals. With a keen eye for detail and excellent communication skills, I am eager to contribute to a dynamic team and help drive the company's success.",
    "location": "Edendale, Pietermaritzburg"
  },
  "work": [
    {
      "company": "Zinga Facilities Management",
      "position": "Finance Assistant (Volunteer)",
      "location": "Durban",
      "startDate": "2025-08",
      "endDate": "2026-07",
      "highlights": [
        "Processed accurate payment vouchers within set timeframes",
        "Supported month-end closing to ensure timely financial reporting",
        "Compiled weekly and monthly reconciliations for financial accuracy",
        "Improved financial management through planning, tracking, and monitoring achievements against set targets",
        "Reviewed financial statements and annual report information for compliance and accuracy"
      ]
    },
    {
      "company": "Durdoc Pharmacy",
      "position": "Front Desk Associate",
      "location": "Durban",
      "startDate": "2024-02",
      "endDate": "2024-11",
      "highlights": [
        "Assisted customers with inquiries in person, over the phone, and via email",
        "Resolved customer complaints with effective solutions",
        "Kept accurate records of customer interactions and transactions",
        "Processed orders, returns, and payments efficiently",
        "Collaborated with team members to meet service goals and improve customer satisfaction"
      ]
    }
  ],
  "education": [
    {
      "institution": "Durban University of Technology",
      "degree": "Diploma in Accounting",
      "field": "Accounting"
    },
    {
      "institution": "Edendale Technical High",
      "degree": "National Senior Certificate (Matric)"
    }
  ],
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    "Active Listening",
    "Problem Solving",
    "Adaptability",
    "Financial Management",
    "Report Writing",
    "Analytical Skills",
    "Communication",
    "Computer Literacy",
    "Time Management",
    "Planning and Organizing"
  ],
  "languages": [
    {
      "language": "IsiZulu",
      "fluency": "Fluent"
    },
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      "language": "English",
      "fluency": "Fluent"
    }
  ],
  "references": [
    {
      "name": "Nomvula Shandu",
      "title": "Manager",
      "company": "Zinga Facilities Management",
      "relationship": "Former Manager",
      "phone": "0312401835"
    },
    {
      "name": "Mr Banele Mchunu",
      "title": "Supervisor",
      "company": "Durdoc Pharmacy",
      "relationship": "Supervisor",
      "phone": "0697201133"
    }
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      "Time Management",
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      "Customer Service Associate"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Diploma"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
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    "primary": "en"
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    "lastModified": "2026-09-23T10:56:38.497Z",
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}