Aphelele Ngcobo

Customer Service Associate

Enthusiastic individual with a strong background in accounting and customer service. I excel at managing financial tasks, ensuring accuracy, and supporting team goals. With a keen eye for detail and excellent communication skills, I am eager to contribute to a dynamic team and help drive the company's success.

Edendale, Pietermaritzburg
0
Languages
0
Skills
Work Experience
Finance Assistant (Volunteer)
Zinga Facilities ManagementDurban
Aug 2025 — Jul 2026
  • Processed accurate payment vouchers within set timeframes
  • Supported month-end closing to ensure timely financial reporting
  • Compiled weekly and monthly reconciliations for financial accuracy
  • Improved financial management through planning, tracking, and monitoring achievements against set targets
  • Reviewed financial statements and annual report information for compliance and accuracy
Front Desk Associate
Durdoc PharmacyDurban
Feb 2024 — Nov 2024
  • Assisted customers with inquiries in person, over the phone, and via email
  • Resolved customer complaints with effective solutions
  • Kept accurate records of customer interactions and transactions
  • Processed orders, returns, and payments efficiently
  • Collaborated with team members to meet service goals and improve customer satisfaction
Skills
Active ListeningProblem SolvingAdaptabilityFinancial ManagementReport WritingAnalytical SkillsCommunicationComputer LiteracyTime ManagementPlanning and Organizing
Education
Diploma in Accounting, Accounting
Durban University of Technology
National Senior Certificate (Matric)
Edendale Technical High
References
Nomvula Shandu
Manager · Zinga Facilities Management
Former Manager
0312401835
Mr Banele Mchunu
Supervisor · Durdoc Pharmacy
Supervisor
0697201133
Languages
IsiZulu
Fluent
English
Fluent