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  "basics": {
    "name": "Anthony Polanco",
    "summary": "Dynamic professional with over 6+ years of customer service experience. Proven ability to solve problems and ensure safety compliance while coordinating efficient flight turnarounds. Strong multitasking skills and keen attention to detail contribute to high customer satisfaction and operational success.",
    "location": "Austin, Texas"
  },
  "work": [
    {
      "company": "United Airlines",
      "position": "Ramp Service Agent",
      "location": "Austin, TX",
      "startDate": "2023-04",
      "current": true,
      "highlights": [
        "Safely loaded and unloaded baggage, cargo, and freight from aircraft while adhering to airline safety procedures.",
        "Operated ground support equipment to assist with aircraft servicing and ramp operations.",
        "Marshaled and guided aircraft to designated parking positions while maintaining a safe operating environment.",
        "Coordinated with ground crews and airline personnel to ensure timely aircraft turnaround and on-time departures.",
        "Followed FAA regulations, company safety protocols, and proper procedures for handling hazardous materials and reporting potential hazards."
      ]
    },
    {
      "company": "Sunnyside",
      "position": "Patient Coordinator/Medical Driver",
      "location": "Orlando, FL",
      "startDate": "2022-01",
      "endDate": "2023-03",
      "highlights": [
        "Coordinated accurate patient-related compliance labels for outgoing orders, ensuring adherence to regulatory requirements.",
        "Operated POS systems and managed health registry software to support efficient patient service.",
        "Delivered exceptional customer service to clients, aligning with \"Retrieve\" Standards to enhance client satisfaction.",
        "Build loyal clientele through high-level customer satisfaction.",
        "Maintain confidentiality in compliance with HIPAA."
      ]
    },
    {
      "company": "Furniture of America",
      "position": "Commercial Truck Driver",
      "location": "Secaucus, NJ",
      "startDate": "2020-01",
      "endDate": "2022-01",
      "highlights": [
        "Properly load, organize, and secure equipment and orders, ensuring all items are delivered intact.",
        "Leveraged GPS and navigation app to identify and follow efficient delivery routes.",
        "Managed time effectively to ensure timely deliveries.",
        "Maintained high customer satisfaction, contributing to positive brand reputation."
      ]
    },
    {
      "company": "GAP Mechanical",
      "position": "Sales Tech/Commercial Driver",
      "location": "Orlando, FL",
      "startDate": "2018-10",
      "endDate": "2019-11",
      "highlights": [
        "Delivered exceptional customer service to enhance client satisfaction and retention.",
        "Cultivated strong relationships with existing customers, establishing trust and loyalty.",
        "Created tailored client presentations and quotes to address specific needs and preferences.",
        "Facilitated product transport between storage areas and trucks to ensure timely delivery.",
        "Adhered to all safety procedures and departmental policies to maintain a safe work environment."
      ]
    },
    {
      "company": "Lufthansa",
      "position": "Supervisor/Ticket Agent",
      "location": "Orlando, FL",
      "startDate": "2017-07",
      "endDate": "2018-12",
      "highlights": [
        "Efficiently check in guests and resolve any ticketing or payment issues.",
        "Oversaw front counter activities to maintain service quality. and oversee operations.",
        "Handled mishandled baggage claims thoroughly to ensure customer satisfaction and support.",
        "Coordinated lodging and ground transportation for flight crew to facilitate timely operations.",
        "Educated passengers and employees on airport protocols to enhance compliance and safety."
      ]
    }
  ],
  "education": [
    {
      "institution": "Valencia College",
      "degree": "Associate's Degree",
      "field": "Industrial & Organizational Psychology",
      "startDate": "2013",
      "endDate": "2017",
      "highlights": [
        "Member of the National Society of Leadership and Success",
        "Dean's List 2014-2017"
      ]
    }
  ],
  "skills": [
    "Customer Service",
    "Safety Compliance",
    "Problem Solving",
    "Time Management",
    "Team Coordination",
    "Rapid Learner"
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      "GAP Mechanical",
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      "Team Coordination",
      "Rapid Learner"
    ],
    "yearsOfExperience": 9,
    "seniority": "senior",
    "highestEducation": "Associate's"
  },
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    "email": true,
    "platform": "freecv.org"
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    "primary": "en"
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