{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Ansh Jadon",
    "label": "Assosiate Customer Success Manager",
    "summary": "Associate Customer Success Manager with 2 years of SaaS experience managing enterprise accounts. Proven track record of reducing churn, driving product adoption, and expanding ARR through strategic customer partnerships.",
    "location": "Noida, Sector 52"
  },
  "work": [
    {
      "company": "Cogent E-Services Pvt. Ltd.",
      "position": "Customer Success Advisor",
      "location": "Sector 59, Noida",
      "startDate": "2025-04",
      "endDate": "2026-07",
      "highlights": [
        "Manage domestic and international clients & Enterprise accounts generating ARR with 90% net revenue retention.",
        "Drive product adoption through quarterly business reviews, training sessions, and success planning.",
        "Reduce time-to-value for new enterprise clients from 90 days to 45 days through improved onboarding.",
        "Successfully identified customer needs and converted service interactions into opportunities for upselling and cross-selling products.",
        "Assisted with live calls, mails & over meeting apps maintaining 95% response efficiency & Good Net Promoter Score.",
        "Collaborated with cross-functional teams to create customer success initiatives, driving an increase in upsell opportunities."
      ]
    },
    {
      "company": "Digitide Solutions",
      "position": "Associate Customer Success Manager",
      "location": "Sector 62, Noida",
      "startDate": "2024-08",
      "endDate": "2025-04",
      "highlights": [
        "Analysed customer feedback to implement improvements, enhancing satisfaction scores by 30%.",
        "Developed training materials for client education, increasing product usage and improving customer satisfaction.",
        "Achieved assigned KPIs and performance targets through effective customer handling, problem-solving, and structured follow-ups.",
        "Specialising in CRM operations and ticket lifecycle management. Proficient in leveraging CRM platforms to track user issues and streamline workflows (sales & operations)."
      ]
    }
  ],
  "education": [
    {
      "institution": "Raja Balwant Singh Engineering Technical Campus Agra AKTU U.P",
      "degree": "Bachelor of Technology",
      "field": "Electronics & Communication",
      "startDate": "2020",
      "endDate": "2024",
      "score": "6.7gpa"
    }
  ],
  "skills": [
    "Customer Retention",
    "QBR Facilitation",
    "Gainsight / Totango",
    "Upsell & Expansion",
    "Onboarding Design",
    "Stakeholder Management",
    "Zoho Crm",
    "Project Management",
    "Business development",
    "Communication & Relationship Building",
    "Churn Reduction",
    "Client Engagement",
    "Data Literacy & Technical Aptitude",
    "CRM Analytics",
    "Training & Development",
    "Customer Feedback Analysis"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Advanced"
    },
    {
      "language": "Hindi",
      "fluency": "Native"
    }
  ],
  "certificates": [
    {
      "name": "Customer Success Fundamentals & GenAI for Customer Success",
      "issuer": "Customer Success U"
    },
    {
      "name": "Inbound Marketing Certification",
      "issuer": "HubSpot Academy [SaaS Platforms, Google Workspace, Slack, Trello, JIRA, Asana, Confluence]"
    },
    {
      "name": "Churn Zero Foundations",
      "issuer": "Churn Zero [Productivity Software Microsoft Office Suite, Google Workspace, Notion, Evernote Artable, Dropbox]"
    },
    {
      "name": "Alison – B2B Customer Success Management",
      "issuer": "Communication & Collaboration: Slack, Asana, Trello, Microsoft Teams, JIRA, Confluence."
    }
  ],
  "referencesMode": "hide",
  "availability": {
    "status": "open",
    "locations": [
      "Anywhere"
    ],
    "workType": [
      "hybrid"
    ],
    "employmentType": [
      "full-time"
    ]
  },
  "ats": {
    "keywords": [
      "Customer Success Advisor",
      "Cogent E-Services Pvt. Ltd.",
      "Associate Customer Success Manager",
      "Digitide Solutions",
      "Electronics & Communication",
      "Customer Retention",
      "QBR Facilitation",
      "Gainsight / Totango",
      "Upsell & Expansion",
      "Onboarding Design",
      "Stakeholder Management",
      "Zoho Crm",
      "Project Management",
      "Business development",
      "Communication & Relationship Building",
      "Churn Reduction",
      "Client Engagement",
      "Data Literacy & Technical Aptitude",
      "CRM Analytics",
      "Training & Development",
      "Customer Feedback Analysis",
      "Customer Success Fundamentals & GenAI for Customer Success",
      "Inbound Marketing Certification",
      "Churn Zero Foundations",
      "Alison – B2B Customer Success Management",
      "English",
      "Hindi",
      "Assosiate Customer Success Manager"
    ],
    "yearsOfExperience": 2,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/ansh-jadon/cv.json",
    "lastModified": "2026-10-14T18:40:45.005Z",
    "generator": "FreeCV.org"
  }
}