Associate Customer Success Manager with 2 years of SaaS experience managing enterprise accounts. Proven track record of reducing churn, driving product adoption, and expanding ARR through strategic customer partnerships.
Noida, Sector 52
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Work Experience
Customer Success Advisor
Cogent E-Services Pvt. Ltd.Sector 59, Noida
Apr 2025 — Jul 2026
Manage domestic and international clients & Enterprise accounts generating ARR with 90% net revenue retention.
Drive product adoption through quarterly business reviews, training sessions, and success planning.
Reduce time-to-value for new enterprise clients from 90 days to 45 days through improved onboarding.
Successfully identified customer needs and converted service interactions into opportunities for upselling and cross-selling products.
Assisted with live calls, mails & over meeting apps maintaining 95% response efficiency & Good Net Promoter Score.
Collaborated with cross-functional teams to create customer success initiatives, driving an increase in upsell opportunities.
Associate Customer Success Manager
Digitide SolutionsSector 62, Noida
Aug 2024 — Apr 2025
Analysed customer feedback to implement improvements, enhancing satisfaction scores by 30%.
Developed training materials for client education, increasing product usage and improving customer satisfaction.
Achieved assigned KPIs and performance targets through effective customer handling, problem-solving, and structured follow-ups.
Specialising in CRM operations and ticket lifecycle management. Proficient in leveraging CRM platforms to track user issues and streamline workflows (sales & operations).