ANNE MSUYA

Motivated Debt Collector with extensive experience in customer care and information technology. Proven track record in recovering overdue payments while maintaining positive customer relationships. Skilled in CRM systems and data analysis, with a commitment to ethical practices and enhancing customer satisfaction. Eager to leverage strong analytical skills and attention to detail to drive effective decision-making and support organizational goals.

[email protected] 659748847 Dar es Salam, Tanzania
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Languages
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Skills
Work Experience
Intern
Buni-COSTECH
Jul 2022 — Oct 2022
  • Contributed to the development of a prototype project called "Kazi Fasta", resulting in a user-friendly interface that improved user engagement by 20%
  • Assisted in frontend development, ensuring a smooth user experience, which decreased user complaints by 15%
Intern
Infosys (IPS) Ltd
Jul 2023 — Oct 2023
  • Assisted in computer maintenance and networking services
  • Provided technical support for hardware and software issues
Customer Care Representative
Utel Global Company
Oct 2024 — Jul 2025
  • Provided professional customer support through phone.
  • Assisted customers with orders, returns, and service requests
  • Served an average of 200+ customers per day while maintaining high service standards
  • Reduced complaint resolution time by improving response efficiency
  • Maintained accurate customer records using CRM systems
  • Collected and reported customer feedback to management to improve service delivery
  • Ensured compliance with company policies and maintained confidentiality of customer information
Customer Care Representative
Tanzania Telecommunications Company Limited (TTCL)
Aug 2025 — Feb 2026
  • Resolved customer concerns promptly and guided clients on appropriate products and services
  • Delivered courteous and timely assistance through phone communication
  • Built strong customer relationships, contributing to high satisfaction levels
  • Maintained detailed and accurate customer interaction records
  • Identified recurring service issues and supported process improvement efforts
  • Handled inquiries efficiently while meeting daily performance targets
Debt Collector
Mogo Credit
Mar 2026 — PresentCurrent
  • Contact customers by phone to recover overdue loan repayments
  • Negotiate repayment arrangements while maintaining professional customer relationships
  • Monitor assigned accounts and update customer payment records using CRM systems
  • Handle customer inquiries regarding loan balances, repayment options, and account status
  • Achieve monthly collection targets while maintaining high service standards
  • Ensure compliance with company policies and debt collection procedures
Skills
Proficiency in CRM systemsStrong analytical thinking and problem-solving skillsAdvanced Microsoft Excel (data entry, cleaning, analysis, and reporting)Professional handling of customer inquiries and complaint resolution via phone and emailAttention to detail and strong ethical standards
Education
Bachelor of Science, Business Information Technology
UNIVERSITY OF DAR ES SALAAM (UDSM)
Oct 2021 — Jul 2024
Certificate of Secondary School Education
ST. TERESA OF AVILA GIRLS SECONDARY SCHOOL
Jan 2015 — Nov 2018
Advanced Certificate of Secondary School Education
MASWA GIRLS SECONDARY SCHOOL
Jul 2019 — May 2021
Languages
Kiswahili
Native
English
Fluent
References
Eng. Christopher Karata
Solution Engineer, Infosys (IPS) Ltd.
Mr. Isaack Lyimo
Call Center Supervisor, Tanzania Telecommunications Company Limited (TTCL)
Mr. Aidanus Biro
Lead Infrastructure and DevSecOps, Ottap TZ
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