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  "basics": {
    "name": "ANJALI PANWAR",
    "label": "Financial Crime Analyst – Transaction Monitoring | AML Investigations | Alert Triage | FIU Operations",
    "email": "dhankorpanwar@gmail.com",
    "summary": "Financial Crime Operations professional with 5+ years of experience across Transaction Monitoring, AML investigations, FIU operations, KYC/ID&V, and financial crime operations within regulated global FinTech and digital payments environments including Revolut and Coinbase.\nExperienced in alert triage, risk-based investigations, and financial crime risk pattern identification, consistently delivering 98% quality and 90% productivity while managing high case volumes.",
    "location": "Indore, Madhya Pradesh, India",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "mahakalmahakali",
        "url": "https://linkedin.com/in/mahakalmahakali"
      }
    ]
  },
  "work": [
    {
      "company": "REVOLUT INDIA",
      "position": "FinCrime Operations Analyst – KYC / ID&V / Financial Crime Operations",
      "startDate": "2024-03",
      "endDate": "2026-07",
      "highlights": [
        "Conducted risk-based reviews of customer accounts and transaction activity against expected customer profiles during onboarding and ongoing financial crime operations",
        "Performed detailed analysis of KYC/ID&V information, customer profiles, account history, Source of Funds (SOF) and Source of Income (SOI) to identify inconsistencies and customer risk indicators",
        "Reviewed customer activity and risk indicators to identify potential financial crime concerns, unusual behaviour and AML red flags",
        "Documented investigation findings, rationale and case outcomes accurately to support case closure, escalation and audit requirements",
        "Escalated high-risk cases in line with established financial crime procedures and collaborated with FIU and compliance stakeholders",
        "Managed high-volume case queues while consistently achieving 98% quality and 90% productivity",
        "Handled approximately 150–200+ cases per day while maintaining accuracy and SLA adherence",
        "Identified false positives, recurring issues and process gaps, contributing to process improvement discussions",
        "Conducted account verification and customer interactions using Salesforce, Zendesk, Jira, Confluence and Slack",
        "Mentored 15+ new joiners, providing guidance on operational processes, case handling, investigation standards, quality expectations and SLA performance",
        "Supported knowledge sharing and helped new joiners transition from training into live operations"
      ]
    },
    {
      "company": "TASKUS – COINBASE CLIENT",
      "position": "ATO / AML / Financial Crime Operations",
      "startDate": "2023-03",
      "endDate": "2023-10",
      "highlights": [
        "Investigated Account Takeover (ATO), AML and financial crime cases within a global digital-asset environment",
        "Reviewed customer account activity, transaction behaviour and profile information to identify risk indicators, inconsistencies and suspicious patterns",
        "Applied risk-based procedures to support appropriate case decisions and escalations",
        "Prepared clear and accurate investigation documentation and maintained audit-ready case records",
        "Worked effectively within high-volume financial crime operations while maintaining quality and SLA requirements"
      ]
    },
    {
      "company": "TASKUS – REVOLUT CLIENT",
      "position": "FIU Analyst",
      "startDate": "2023-01",
      "endDate": "2023-03",
      "highlights": [
        "Conducted FIU investigations involving customer accounts and transaction activity",
        "Identified potential AML and financial crime red flags through analysis of customer information and account activity",
        "Prepared clear, evidence-based investigation documentation and rationales to support escalation and case decisions",
        "Engaged directly with customers regarding transaction and account-related requirements",
        "Maintained investigation quality, accuracy and SLA adherence in a high-volume operational environment"
      ]
    },
    {
      "company": "TASKUS – REVOLUT CLIENT",
      "position": "Transaction Monitoring / FinCrime Operations Analyst",
      "startDate": "2022-01",
      "endDate": "2022-12",
      "highlights": [
        "Reviewed Transaction Monitoring alerts and customer transaction activity using structured, risk-based investigation procedures",
        "Analysed customer profiles, historical transaction behaviour and account activity to identify unusual patterns and AML typologies",
        "Assessed alerts and determined appropriate closure or escalation based on investigation findings and established procedures",
        "Maintained accurate and audit-ready investigation documentation with clear case rationales",
        "Managed high-volume Transaction Monitoring queues while meeting defined SLA, productivity and quality requirements",
        "Identified relevant financial crime risk indicators and escalated cases requiring further investigation"
      ]
    },
    {
      "company": "TELEPERFORMANCE – FLIPKART",
      "position": "Customer Support / Customer Operations Executive",
      "startDate": "2021-01",
      "endDate": "2022-12",
      "highlights": [
        "Managed high-volume customer and order-related queries for Flipkart, a leading e-commerce platform",
        "Investigated customer and order issues and coordinated with internal teams to provide timely resolutions",
        "Maintained accurate customer interaction and case records",
        "Adapted quickly to new products, processes and operational changes",
        "Supported junior colleagues by providing process guidance and operational assistance"
      ]
    }
  ],
  "education": [
    {
      "institution": "Devi Ahilya Vishwavidyalaya (DAVV), Indore",
      "degree": "Bachelor of Commerce"
    },
    {
      "institution": "Frankfinn Institute",
      "degree": "Diploma",
      "field": "Customer Relationship Management (CRM)"
    }
  ],
  "skills": [
    "Transaction Monitoring",
    "AML Investigations",
    "Financial Crime Operations",
    "KYC / Identity & Verification (ID&V)",
    "FIU Operations",
    "Alert Triage",
    "Risk-Based Analysis",
    "Customer Risk Assessment",
    "Case Documentation",
    "Escalation Management",
    "SLA & Productivity Management",
    "Fraud & Account Takeover (ATO) Investigations",
    "Transaction Monitoring Alert Triage & Investigation",
    "AML / Financial Crime Investigations",
    "Risk-Based Analysis & Decision-Making",
    "Alert Closure & Escalation",
    "AML Red Flags & Transaction Typologies",
    "Money Laundering & Terrorist Financing Concepts",
    "Geographic & Typology Risk Assessment",
    "FIU Operations & Investigations",
    "Case Documentation & Investigation Narratives",
    "KYC / ID&V / CDD Reviews",
    "Source of Funds (SOF) / Source of Income (SOI)",
    "Fraud / Account Takeover (ATO) Investigations",
    "Payments & FinTech Compliance",
    "Quality Control & Case Accuracy",
    "False Positive Identification",
    "Trend & Pattern Analysis",
    "Process Improvement",
    "Cross-Functional Stakeholder Management",
    "Customer & Internal Stakeholder Communication"
  ],
  "certificates": [
    {
      "name": "AML Fundamentals",
      "issuer": "WorldAML Academy",
      "date": "2026-08"
    },
    {
      "name": "Sanctions Screening Essentials",
      "issuer": "WorldAML Academy",
      "date": "2026-08"
    },
    {
      "name": "AML Sanctions Screening",
      "issuer": "ComplianceSuite Academy / Infocredit Group",
      "date": "2026-08"
    },
    {
      "name": "Transaction Monitoring",
      "issuer": "ComplianceSuite Academy / Infocredit Group",
      "date": "2026-08"
    },
    {
      "name": "KYC Onboarding in 5 Minutes",
      "issuer": "ComplianceSuite Academy / Infocredit Group",
      "date": "2026-08"
    }
  ],
  "availability": {
    "status": "open",
    "workType": [
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    "employmentType": [
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      "contract"
    ],
    "sponsorship": false
  },
  "ats": {
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      "REVOLUT INDIA",
      "ATO / AML / Financial Crime Operations",
      "TASKUS – COINBASE CLIENT",
      "FIU Analyst",
      "TASKUS – REVOLUT CLIENT",
      "Transaction Monitoring / FinCrime Operations Analyst",
      "Customer Support / Customer Operations Executive",
      "TELEPERFORMANCE – FLIPKART",
      "Customer Relationship Management (CRM)",
      "Transaction Monitoring",
      "AML Investigations",
      "Financial Crime Operations",
      "KYC / Identity & Verification (ID&V)",
      "FIU Operations",
      "Alert Triage",
      "Risk-Based Analysis",
      "Customer Risk Assessment",
      "Case Documentation",
      "Escalation Management",
      "SLA & Productivity Management",
      "Fraud & Account Takeover (ATO) Investigations",
      "Transaction Monitoring Alert Triage & Investigation",
      "AML / Financial Crime Investigations",
      "Risk-Based Analysis & Decision-Making",
      "Alert Closure & Escalation",
      "AML Red Flags & Transaction Typologies",
      "Money Laundering & Terrorist Financing Concepts",
      "Geographic & Typology Risk Assessment",
      "FIU Operations & Investigations",
      "Case Documentation & Investigation Narratives",
      "KYC / ID&V / CDD Reviews",
      "Source of Funds (SOF) / Source of Income (SOI)",
      "Fraud / Account Takeover (ATO) Investigations",
      "Payments & FinTech Compliance",
      "Quality Control & Case Accuracy",
      "False Positive Identification",
      "Trend & Pattern Analysis",
      "Process Improvement",
      "Cross-Functional Stakeholder Management",
      "Customer & Internal Stakeholder Communication",
      "AML Fundamentals",
      "Sanctions Screening Essentials",
      "AML Sanctions Screening",
      "KYC Onboarding in 5 Minutes"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
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