ANJALI PANWAR

Financial Crime Analyst – Transaction Monitoring | AML Investigations | Alert Triage | FIU Operations

Financial Crime Operations professional with 5+ years of experience across Transaction Monitoring, AML investigations, FIU operations, KYC/ID&V, and financial crime operations within regulated global FinTech and digital payments environments including Revolut and Coinbase. Experienced in alert triage, risk-based investigations, and financial crime risk pattern identification, consistently delivering 98% quality and 90% productivity while managing high case volumes.

[email protected] Indore, Madhya Pradesh, India
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Work Experience
FinCrime Operations Analyst – KYC / ID&V / Financial Crime Operations
REVOLUT INDIA
Mar 2024 — Jul 2026
  • Conducted risk-based reviews of customer accounts and transaction activity against expected customer profiles during onboarding and ongoing financial crime operations
  • Performed detailed analysis of KYC/ID&V information, customer profiles, account history, Source of Funds (SOF) and Source of Income (SOI) to identify inconsistencies and customer risk indicators
  • Reviewed customer activity and risk indicators to identify potential financial crime concerns, unusual behaviour and AML red flags
  • Documented investigation findings, rationale and case outcomes accurately to support case closure, escalation and audit requirements
  • Escalated high-risk cases in line with established financial crime procedures and collaborated with FIU and compliance stakeholders
  • Managed high-volume case queues while consistently achieving 98% quality and 90% productivity
  • Handled approximately 150–200+ cases per day while maintaining accuracy and SLA adherence
  • Identified false positives, recurring issues and process gaps, contributing to process improvement discussions
  • Conducted account verification and customer interactions using Salesforce, Zendesk, Jira, Confluence and Slack
  • Mentored 15+ new joiners, providing guidance on operational processes, case handling, investigation standards, quality expectations and SLA performance
  • Supported knowledge sharing and helped new joiners transition from training into live operations
ATO / AML / Financial Crime Operations
TASKUS – COINBASE CLIENT
Mar 2023 — Oct 2023
  • Investigated Account Takeover (ATO), AML and financial crime cases within a global digital-asset environment
  • Reviewed customer account activity, transaction behaviour and profile information to identify risk indicators, inconsistencies and suspicious patterns
  • Applied risk-based procedures to support appropriate case decisions and escalations
  • Prepared clear and accurate investigation documentation and maintained audit-ready case records
  • Worked effectively within high-volume financial crime operations while maintaining quality and SLA requirements
FIU Analyst
TASKUS – REVOLUT CLIENT
Jan 2023 — Mar 2023
  • Conducted FIU investigations involving customer accounts and transaction activity
  • Identified potential AML and financial crime red flags through analysis of customer information and account activity
  • Prepared clear, evidence-based investigation documentation and rationales to support escalation and case decisions
  • Engaged directly with customers regarding transaction and account-related requirements
  • Maintained investigation quality, accuracy and SLA adherence in a high-volume operational environment
Transaction Monitoring / FinCrime Operations Analyst
TASKUS – REVOLUT CLIENT
Jan 2022 — Dec 2022
  • Reviewed Transaction Monitoring alerts and customer transaction activity using structured, risk-based investigation procedures
  • Analysed customer profiles, historical transaction behaviour and account activity to identify unusual patterns and AML typologies
  • Assessed alerts and determined appropriate closure or escalation based on investigation findings and established procedures
  • Maintained accurate and audit-ready investigation documentation with clear case rationales
  • Managed high-volume Transaction Monitoring queues while meeting defined SLA, productivity and quality requirements
  • Identified relevant financial crime risk indicators and escalated cases requiring further investigation
Customer Support / Customer Operations Executive
TELEPERFORMANCE – FLIPKART
Jan 2021 — Dec 2022
  • Managed high-volume customer and order-related queries for Flipkart, a leading e-commerce platform
  • Investigated customer and order issues and coordinated with internal teams to provide timely resolutions
  • Maintained accurate customer interaction and case records
  • Adapted quickly to new products, processes and operational changes
  • Supported junior colleagues by providing process guidance and operational assistance
Skills
Transaction MonitoringAML InvestigationsFinancial Crime OperationsKYC / Identity & Verification (ID&V)FIU OperationsAlert TriageRisk-Based AnalysisCustomer Risk AssessmentCase DocumentationEscalation ManagementSLA & Productivity ManagementFraud & Account Takeover (ATO) InvestigationsTransaction Monitoring Alert Triage & InvestigationAML / Financial Crime InvestigationsRisk-Based Analysis & Decision-MakingAlert Closure & EscalationAML Red Flags & Transaction TypologiesMoney Laundering & Terrorist Financing ConceptsGeographic & Typology Risk AssessmentFIU Operations & InvestigationsCase Documentation & Investigation NarrativesKYC / ID&V / CDD ReviewsSource of Funds (SOF) / Source of Income (SOI)Fraud / Account Takeover (ATO) InvestigationsPayments & FinTech ComplianceQuality Control & Case AccuracyFalse Positive IdentificationTrend & Pattern AnalysisProcess ImprovementCross-Functional Stakeholder ManagementCustomer & Internal Stakeholder Communication
Education
Bachelor of Commerce
Devi Ahilya Vishwavidyalaya (DAVV), Indore
Diploma, Customer Relationship Management (CRM)
Frankfinn Institute
Certifications
AML Fundamentals
WorldAML Academy
Aug 2026
Sanctions Screening Essentials
WorldAML Academy
Aug 2026
AML Sanctions Screening
ComplianceSuite Academy / Infocredit Group
Aug 2026
Transaction Monitoring
ComplianceSuite Academy / Infocredit Group
Aug 2026
KYC Onboarding in 5 Minutes
ComplianceSuite Academy / Infocredit Group
Aug 2026
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