{
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  "basics": {
    "name": "Amr Zienhom Ahmed",
    "label": "Technation (Home visit)",
    "summary": "Seasoned IT Specialist with over 13 years of experience at e& Egypt, specializing in network infrastructure, microwave transmission, and DSL/leased line services. Proven track record of resolving complex technical issues, optimizing system performance, and ensuring high network availability.",
    "location": "Giza, October Gardens"
  },
  "work": [
    {
      "company": "Soficom",
      "position": "Technation (Home Visit)",
      "location": "Aamalek",
      "startDate": "1999-08",
      "endDate": "2008-05",
      "highlights": [
        "Provided technical support for DSL and leased lines, configured modems and routers, and resolved connectivity issues for residential and business customers"
      ]
    },
    {
      "company": "Huawei",
      "position": "Team leader (Coordinator)",
      "location": "Smart Village",
      "startDate": "2008-06",
      "endDate": "2011-07",
      "highlights": [
        "Resolved critical issues affecting company bodies and central network, significantly enhancing system stability and performance across multiple platforms",
        "Engineered central fixes that streamlined processes and optimized overall system efficiency"
      ]
    },
    {
      "company": "INS",
      "position": "Team leader",
      "location": "Giza Square",
      "startDate": "2012-01",
      "endDate": "2013-01",
      "highlights": [
        "Engineered and optimized DSL and leased line services to enhance connectivity and performance"
      ]
    },
    {
      "company": "e& Egypt (formerly Telecom Egypt)",
      "position": "IT Technician (Home Visit)",
      "startDate": "2014-07",
      "current": true,
      "highlights": [
        "Provided daily IT support, installed and configured systems, monitored network performance, and resolved technical incidents to ensure business continuity"
      ]
    }
  ],
  "skills": [
    "Network Infrastructure Maintenance",
    "Hardware & Software Troubleshooting",
    "System Administration (Windows Server / Desktop OS)",
    "DSL & Leased Line Configuration",
    "ISDN / Leased Lines Technical Support",
    "Modem & Router Setup and Configuration",
    "Customer Service & Communication",
    "Problem-Solving & Critical Thinking"
  ],
  "languages": [
    {
      "language": "Arabic",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Intermediate"
    }
  ],
  "certificates": [
    {
      "name": "Customer Service Training",
      "issuer": "e& Egypt (formerly Telecom Egypt)"
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
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      "Soficom",
      "Team leader (Coordinator)",
      "Huawei",
      "Team leader",
      "INS",
      "IT Technician (Home Visit)",
      "e& Egypt (formerly Telecom Egypt)",
      "Network Infrastructure Maintenance",
      "Hardware & Software Troubleshooting",
      "System Administration (Windows Server / Desktop OS)",
      "DSL & Leased Line Configuration",
      "ISDN / Leased Lines Technical Support",
      "Modem & Router Setup and Configuration",
      "Customer Service & Communication",
      "Problem-Solving & Critical Thinking",
      "Arabic",
      "English",
      "Customer Service Training",
      "Technation (Home visit)"
    ],
    "yearsOfExperience": 27,
    "seniority": "lead"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
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    "canonical": "https://livelink.cv/amr-zienhomahmed/cv.json",
    "lastModified": "2026-07-27T12:25:01.455Z",
    "generator": "FreeCV.org"
  }
}