Amr Zienhom Ahmed

Technation (Home visit)

Seasoned IT Specialist with over 13 years of experience at e& Egypt, specializing in network infrastructure, microwave transmission, and DSL/leased line services. Proven track record of resolving complex technical issues, optimizing system performance, and ensuring high network availability.

[email protected] 01147002241 Giza, October Gardens

Years experience

Languages

Skills

Work Experience

Technation (Home Visit)

Soficom

Aug 1999 — May 2008Aamalek

Provided technical support for DSL and leased lines, configured modems and routers, and resolved connectivity issues for residential and business customers

Team leader (Coordinator)

Huawei

Jun 2008 — Jul 2011Smart Village

Resolved critical issues affecting company bodies and central network, significantly enhancing system stability and performance across multiple platforms
Engineered central fixes that streamlined processes and optimized overall system efficiency

Team leader

INS

Jan 2012 — Jan 2013Giza Square

Engineered and optimized DSL and leased line services to enhance connectivity and performance

IT Technician (Home Visit)

e& Egypt (formerly Telecom Egypt)

Jul 2014 — PresentCurrent

Provided daily IT support, installed and configured systems, monitored network performance, and resolved technical incidents to ensure business continuity

Skills

Network Infrastructure MaintenanceHardware & Software TroubleshootingSystem Administration (Windows Server / Desktop OS)DSL & Leased Line ConfigurationISDN / Leased Lines Technical SupportModem & Router Setup and ConfigurationCustomer Service & CommunicationProblem-Solving & Critical Thinking

Certifications

Customer Service Training

e& Egypt (formerly Telecom Egypt)

Languages

Arabic

Native

English

Intermediate