Amit Kumar
Customer Experience Executive
Customer-focused professional with strong communication and interpersonal skills. Fluent in English, experienced in handling customers, resolving queries, and providing excellent service. Proficient in Microsoft Word, Excel, and Outlook. Comfortable working rotating shifts and in fast-paced customer-facing environments.
0+
Years experience
0
Languages
0
Skills
Work Experience
Call Center Executive
Firstsource
May 2011 — Aug 2014Jalandhar, Punjab, India
- Handled a high volume of inbound customer calls daily, delivering professional and efficient support while meeting service level targets.
- Assisted customers with mobile plan inquiries, including plan features, billing explanations, upgrades, and account-related requests.
- Performed basic technical troubleshooting for mobile devices and network issues, resolving customer concerns on the first call whenever possible.
- Maintained accurate customer records by documenting interactions, troubleshooting steps, and resolutions in the CRM system.
- Demonstrated strong communication, problem-solving, and customer service skills to ensure a positive customer experience and high customer satisfaction.
Customer Service Specialist
Channelplay Limited - iPro.
Aug 2014 — Sep 2019Jalandhar, Punjab, India
- Delivered personalized customer support by understanding individual needs and providing tailored product recommendations and solutions
- Conducted product demonstrations and educated customers on features, functionality, and best practices to enhance their overall experience
- Provided post-purchase assistance by resolving product-related queries, troubleshooting basic issues, and ensuring timely issue resolution
- Built strong customer relationships through clear communication, empathy, and a commitment to delivering exceptional service
- Ensured a seamless customer journey by addressing concerns promptly, maintaining high customer satisfaction, and supporting customers throughout the buying and after-sales process
Contact Center Executive
Kitopi LLC.
Aug 2022 — Jul 2026Dubai, Dubai, UAE
- Delivered exceptional customer support by handling delivery-related inquiries and ensuring a seamless end-to-end customer experience
- Communicated proactively with customers to provide order updates, address concerns, and resolve delivery issues in a timely and professional manner
- Resolved customer complaints with empathy and efficiency, offering appropriate solutions and compensation in line with company policies
- Coordinated with internal teams and delivery partners to ensure prompt issue resolution and maintain high service standards
- Managed multiple customer interactions in a fast-paced environment while maintaining accuracy, professionalism, and customer satisfaction
- Built positive customer relationships through effective communication, problem-solving, and a customer-first approach
Skills
Customer ServiceCustomer Relationship ManagementComplaint ResolutionCustomer CommunicationService Recovery & Compensation ManagementCRM SystemsEscalation HandlingCustomer SatisfactionCross-functional CollaborationTime ManagementCall Handling
Education
Bachelor of Arts
Lovely professional University.
Languages
English
Fluent
Hindi
Native
Punjabi
Native
Achievements
Top Performer of the Month
Recognized multiple times during 2024–2025
Consistently delivering exceptional customer support, achieving high customer satisfaction, and demonstrating outstanding performance in issue resolution and service excellence.