{
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  "basics": {
    "name": "AMARE TESHOME",
    "label": "SENIOR CUSTOMER SERVICE OFFICER",
    "email": "amareteshome16@gmail.com",
    "image": "https://freecv.org/i/avatars/f131c741-528a-4f8d-ad7d-94b80da543ad/avatar.webp?t=1791015785052",
    "summary": "Experienced Senior Customer Service Officer with a strong expertise in Customer Relationship Management and conflict resolution. Recognized for enhancing customer satisfaction through effective problem-solving and communication skills, while successfully leading teams to exceed sales targets. Committed to driving operational efficiency and fostering positive client interactions that promote brand loyalty. Known for a collaborative leadership style that empowers team members to achieve their best.",
    "location": "ADDIS ABABA"
  },
  "work": [
    {
      "company": "COOPERATIVE BANK OF OROMIA S.C",
      "position": "SENIOR CUSTOMER SERVICE OFFICER",
      "location": "ADDIS ABABA",
      "startDate": "2022-03",
      "current": true
    }
  ],
  "education": [
    {
      "institution": "DIRE DAWA UNIVERSITY",
      "degree": "BACHELOR OF ART",
      "startDate": "2018",
      "endDate": "2021",
      "score": "3.53"
    }
  ],
  "skills": [
    "Customer Relationship Management",
    "Conflict Resolution",
    "Problem Solving",
    "Communication Skills",
    "Team Leadership",
    "Sales Techniques"
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  "languages": [
    {
      "language": "ENGLISH",
      "fluency": "Fluent"
    },
    {
      "language": "AMHARIC",
      "fluency": "Fluent"
    }
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      "COOPERATIVE BANK OF OROMIA S.C",
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      "Sales Techniques",
      "ENGLISH",
      "AMHARIC"
    ],
    "yearsOfExperience": 5,
    "seniority": "senior",
    "highestEducation": "Bachelor's"
  },
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    "platform": "freecv.org"
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}