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  "basics": {
    "name": "Amal Gazaf",
    "label": "Customer Service Advisor/Sales Advisor",
    "summary": "Dedicated and results-driven Customer Service Advisor and Sales Professional with proven experience\ndelivering outstanding customer support, resolving issues efficiently, and driving sales growth. Recognized for\nexceptional communication skills, the ability to handle high-pressure situations with professionalism, and a\nstrong focus on customer satisfaction. Adept at working in fast-paced environments, meeting targets, and\ncontributing positively to team success. Committed to delivering a high-quality customer experience and\nbuilding long-term customer relationships",
    "location": "London"
  },
  "work": [
    {
      "company": "Thaes LTD",
      "position": "Customer Service Advisor/Sales Advisor",
      "location": "London",
      "startDate": "2024-01",
      "endDate": "2026-02",
      "highlights": [
        "Delivered outstanding customer service by assisting customers with inquiries, purchases, and after-sales support",
        "across multiple communication channels. Built strong relationships with customers by understanding their needs",
        "and providing tailored product and service recommendations. Consistently achieved and exceeded sales targets",
        "through effective upsetting, cross-selling, and promotional activities. Handled customer complaints and escalations",
        "professionally, resolving issues promptly and ensuring high customer satisfaction. Processed transactions,",
        "refunds, exchanges, and payments accurately while maintaining compliance with company policies. Maintained",
        "up-to-date knowledge of products, services, and promotions to provide accurate information and advice to",
        "customers. Managed customer records and interactions using CRM systems, ensuring accurate documentation",
        "and follow-up."
      ]
    },
    {
      "company": "Osraa LTD",
      "position": "Customer Service Advisor/ Assistant",
      "location": "London",
      "startDate": "2022-02",
      "endDate": "2024-12",
      "highlights": [
        "Delivered exceptional customer service across phone, email, and face-to-face channels, ensuring a positive",
        "customer experience and building strong client relationships. Managed customer inquiries, complaints, and",
        "escalations efficiently and professionally, consistently achieving high levels ofcustomer satisfaction. Promoted and",
        "upsold products and services, contributing to revenue growth and consistently meeting or exceeding sales targets.",
        "Maintained accurate customer records and documented interactions using CRM systems, ensuring data integrity",
        "and effective follow-up. Assisted customers in making informed purchasing decisions by providing clear, accurate,",
        "and tailored product information. Demonstrated strong communication, problem-solving, and relationship-building",
        "skills in a fast-paced customer-focused environment."
      ]
    }
  ],
  "education": [
    {
      "institution": "ITE G.B. Bodoni ,Istituto Tecnico Economico Italy",
      "degree": "Business Administration|",
      "field": "Business Management Marketing Finance",
      "startDate": "2012",
      "endDate": "2016"
    }
  ],
  "skills": [
    "Customer Service, Communication Skills, Teamwork, Problem Solving, Time Management, Sales Skills, Conflict Resolution, Attention to Detail, Multitasking, Computer Skills, Adaptability"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Italian",
      "fluency": "Fluent"
    },
    {
      "language": "Arabic",
      "fluency": "Fluent"
    }
  ],
  "references": [
    {
      "name": "Mustafa Witwit",
      "title": "Company Director",
      "company": "Thaes LTD",
      "relationship": "Hiring Manager",
      "email": "thaes@job4u.com",
      "phone": "+44 7810706775"
    }
  ],
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    "status": "open",
    "sponsorship": false
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      "Customer Service Advisor/ Assistant",
      "Osraa LTD",
      "Business Management Marketing Finance",
      "English",
      "Italian",
      "Arabic"
    ],
    "yearsOfExperience": 4,
    "seniority": "mid",
    "highestEducation": "Bachelor's"
  },
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    "email": true,
    "platform": "freecv.org"
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