Amal Gazaf

Customer Service Advisor/Sales Advisor

Dedicated and results-driven Customer Service and Sales Professional with proven experience in delivering exceptional customer service, building strong customer relationships, and supporting business growth. Highly skilled in understanding customer needs, resolving issues efficiently, and providing tailored solutions that enhance customer satisfaction and drive sales. Confident communicator with a professional approach to handling challenging situations, managing competing priorities, and working effectively in fast-paced environments. Experienced in achieving targets, supporting team performance, and consistently maintaining high standards of service. Reliable, adaptable, and customer-focused, with a strong commitment to creating positive experiences and building long-term customer loyalty.

London
0+
Years experience
0
Languages
0
Skills
Work Experience
Customer Service Advisor/Sales Advisor
Thaes LTDLondon
Jan 2024 — Apr 2026
  • Actively promoted products, special offers and additional services to maximise sales opportunities.
  • Identified customer needs and recommended suitable products to achieve sales and performance targets.
  • Assisted customers throughout the purchasing process, from product selection to payment and after-sales support.
  • professionally, resolving issues promptly and ensuring high customer satisfaction.
  • refunds, exchanges, and payments accurately while maintaining compliance with company policies.
  • Handled customer enquiries confidently and provided accurate information about products, prices and promotions.
  • Identified customer needs and recommended suitable products to support sales and achieve customer satisfaction.
  • Responded to customer enquiries by phone, email, and in person, providing clear and professional assistance.
Customer Service Advisor/ Assistant
Osraa LTDLondon
Feb 2022 — Dec 2024
  • Provided professional and personalised customer support, responding to enquiries and assisting customers with a wide range of requests.
  • Acted as a first point of contact for customers, providing accurate information and ensuring a smooth and positive customer experience.
  • Built and maintained strong customer relationships through effective communication, active listening, and a professional approach.
  • Managed customer enquiries, complaints, and service issues, identifying appropriate solutions and resolving matters efficiently.
  • Handled sensitive customer information professionally and maintained confidentiality in line with company procedures.
  • Worked collaboratively with colleagues to achieve team objectives and deliver consistently high standards of service.
Skills
Customer Service, Communication Skills, Teamwork, Problem Solving, Time Management, Sales Skills, Conflict Resolution, Attention to Detail, Multitasking, Computer Skills, Adaptability
Education
Business Administration|, Business Management Marketing Finance
ITE G.B. Bodoni ,Istituto Tecnico Economico Italy
2012 — 2016
References
Mustafa Witwit
Company Director · Thaes LTD
Hiring Manager
[email protected] · +44 7810706775
Languages
English
Fluent
Italian
Fluent
Last updated 4 weeks agoMade with freecv.org