Amal Gazaf

Customer Service Advisor/Sales Advisor

Dedicated and results-driven Customer Service Advisor and Sales Professional with proven experience delivering outstanding customer support, resolving issues efficiently, and driving sales growth. Recognized for exceptional communication skills, the ability to handle high-pressure situations with professionalism, and a strong focus on customer satisfaction. Adept at working in fast-paced environments, meeting targets, and contributing positively to team success. Committed to delivering a high-quality customer experience and building long-term customer relationships

[email protected] +44 78690443473 London
0+
Years experience
0
Languages
0
Skills
Work Experience
Customer Service Advisor/Sales Advisor
Thaes LTD
Jan 2024 — Feb 2026London
  • Delivered outstanding customer service by assisting customers with inquiries, purchases, and after-sales support
  • across multiple communication channels. Built strong relationships with customers by understanding their needs
  • and providing tailored product and service recommendations. Consistently achieved and exceeded sales targets
  • through effective upsetting, cross-selling, and promotional activities. Handled customer complaints and escalations
  • professionally, resolving issues promptly and ensuring high customer satisfaction. Processed transactions,
  • refunds, exchanges, and payments accurately while maintaining compliance with company policies. Maintained
  • up-to-date knowledge of products, services, and promotions to provide accurate information and advice to
  • customers. Managed customer records and interactions using CRM systems, ensuring accurate documentation
  • and follow-up.
Customer Service Advisor/ Assistant
Osraa LTD
Feb 2022 — Dec 2024London
  • Delivered exceptional customer service across phone, email, and face-to-face channels, ensuring a positive
  • customer experience and building strong client relationships. Managed customer inquiries, complaints, and
  • escalations efficiently and professionally, consistently achieving high levels ofcustomer satisfaction. Promoted and
  • upsold products and services, contributing to revenue growth and consistently meeting or exceeding sales targets.
  • Maintained accurate customer records and documented interactions using CRM systems, ensuring data integrity
  • and effective follow-up. Assisted customers in making informed purchasing decisions by providing clear, accurate,
  • and tailored product information. Demonstrated strong communication, problem-solving, and relationship-building
  • skills in a fast-paced customer-focused environment.
Skills
Customer Service, Communication Skills, Teamwork, Problem Solving, Time Management, Sales Skills, Conflict Resolution, Attention to Detail, Multitasking, Computer Skills, Adaptability
Education
Business Administration|, Business Management Marketing Finance
ITE G.B. Bodoni ,Istituto Tecnico Economico Italy
2012 — 2016
References
Mustafa Witwit
Company Director · Thaes LTD
Hiring Manager
[email protected] · +44 7810706775
Languages
English
Fluent
Italian
Fluent
Arabic
Fluent
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