AMAKA MERCY SUNDAY

Sales, Secretary, Administrative

Experienced Sales, secretary and Administrative Assistant with a proven track record in enhancing customer experience through exceptional service and efficient management of customer inquiries and orders. Demonstrated expertise in maintaining accurate sales records and databases while handling hundreds of transactions daily, ensuring client satisfaction and operational efficiency. Committed to delivering high-quality administrative support and streamlining documentation processes to drive business success. Known for meticulous attention to detail and the ability to quickly adapt to new systems.

Jos, Plateau State, Nigeria
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Language
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Skills
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Certification
Work Experience
Sales Secretary
Retail and Wholesale BusinessJos, Nigeria
Jan 2015 — Jan 2021
  • Served as primary point of contact for walk-in and returning customers, delivering clear information and resolving queries to enhance customer experience
  • Managed daily customer enquiries, orders, and follow-ups for retail and wholesale clients with professionalism and a strong focus on client satisfaction
  • Maintained precise sales records, stock lists, customer databases, and daily transaction reports with consistent attention to detail, handling hundreds of transactions daily
  • Managed documentation, filing, basic bookkeeping, and administrative support to facilitate smooth daily operations, including daily balancing of sales records
  • Organised operational records and streamlined business processes in fast-paced environment
  • Prioritised multiple competing tasks while consistently meeting deadlines and demonstrating reliability with minimal supervision
Skills
Customer serviceClient relationsAdministrative supportRecord keepingDocumentationFiling systemsMicrosoft 365WordExcelPowerPointOutlookAccurate data entryDigital document organisationAbility to learn new systems quicklyExcellent verbal communicationWritten communicationTask prioritisationTeam collaboration
Education
Bachelor of Science, Psychology
Federal University Kashere
Certifications
Jobberman soft skill course
Languages
English
Fluent
References available upon request.